Synced videos just have wifi symbol with exclamation mark

[dirplesflame]

I cant view synced videos on the oculus app, i synced them to my phone and they show there but i cant actually watch them theres just this wifi symbol with a “!” I have a stable internet connection so i dont know why i cant watch them

[MetaQuestSupport]

Hey there, @TrueREAPER.VR. No worries, we know life happens, so we appreciate this update! To help upload your videos to your PC, please check out here! Of course, after doing so, if you have any questions, please let us know. We'd be happy to help! 

[That_Gorilla_Girl]

If I enable Cloud Backup and factory reset my headset will it still keep all my friends and game data?

[MetaQuestSupport]

So your game data will be backed up to the cloud, and your friends are attached to your account, not the headset.

We hope this answered your question.

[MetaQuestSupport]

Hey @TrueREAPER.VR! Hope you're having a great week so far! We just wanted to check in to see if you needed any further assistance. If so, do let us know! 

[MetaQuestSupport]

Hiya hiya! We're just moseying on over to see if you are still in need of assistance. If so, please don't hesitate to let us know. Thank you!

[That_Gorilla_Girl]

OK um the truth is I am really nervous to factory reset my headset. Someone commented on a video that it got stuck on the part where you have to enter the 5-diget code. So I'm just really nervous 

[MetaQuestSupport]

No worries, since that would mean we have exhausted all of our troubleshooting options for you, we highly recommend for you to submit this issue as a bug.

So there are two ways for this.

To report a bug from your headset:

1. Press the Oculus icon on your right Touch controller to pull up your universal menu.
2. Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
3. Select Report problem (the bug icon).
4. Follow the instructions to submit your bug report.

To report a bug from the Meta Quest mobile app:

1. Shake your phone until the Report a problem screen appears.
2. Tap Something Isn't Working.
3. Follow the instructions to submit your bug report

If you have any other concerns in the future, please don't hesitate to let us know. Thank you!

[that1flame]

 

So, I’ve stated in a previous post that videos over 5 minutes are unable to sync to the app due to, I don’t even know why.

I HAVE ENOUGH STORAGE on both my oculus (100+ GB) and my phone (100+ GB), so that is not the issue. I should be able to sync any video under a GB, which if it can’t, Meta tells me. 

Now, i can’t sync videos that are FOUR minutes or more, and I do not know why.

(screenshot provided)

Most videos of this length sync in 3 minutes. This screenshot was taken an hour later. Meta, could you do anything useful this time?

To answer, no, I can’t connect a cord from my oculus to my phone. No such cords exist. Yes, I can use Google Drive, except it’s a tedious process and I should not have to do that every time.

[killermeech09]

 

[MetaQuestSupport]

Hi there @killermeech09! We hope you're having a great day! We understand that having any sort of issues with syncing our videos is never fun, so we would love to get this fixed up for you as soon as possible. For us to have a better understanding of what may be happening, have you attempted to uninstall and reinstall the mobile app? Additionally, have you attempted to fully reset your Wi-Fi router?