Synced videos just have wifi symbol with exclamation mark

[dirplesflame]

I cant view synced videos on the oculus app, i synced them to my phone and they show there but i cant actually watch them theres just this wifi symbol with a “!” I have a stable internet connection so i dont know why i cant watch them

[PuchinkiFans]

I have 157.0.0.2.113

I have uninstalled and reinstalled the app a few times I've tried the sinking thing I made sure that my Oculus was connected to my phone and it just says media it doesn't even show me like synced files. I need help too

[FoxzTrotAnt]

i have the same problen

[MetaQuestSupport]

Hey there! We know how this can be quite troublesome, and we want to do everything we can to help you get to the bottom of this. If you could, please go ahead and clear the cache on your phone, and also delete the Oculus app and then redownload it. As for your headset, you are going to want to do a factory reset, which we will link the steps to here. If these troubleshooting steps do not help, please do not hesitate to submit a support ticket here on our support site. Thanks! We hope these steps find you well. 

[BolshevikPower]

Hey guys - what worked for me was logging out / logging in. I have version 160... something

[SkadiFrostQueen]

Hi, I can't view any of my synced videos that are around 20 mins. It just gives this icon and won't let me do anything with it.

I've tried all your suggestions to other people, resetting, clearing cache and factoring resseting,  logging in and out and reinstalling so please can you actually give us a solution?

 

[MetaQuestSupport]

Hey there, we appreciate you bringing this to our attention. You taking the time to fix this issue will help us be able to narrow down the possible solutions for you. We ask that you please Create a Support Ticket, we would like to have a one- on-one with you as soon as possible. Hope to hear back from you!

[CosmicCorgi15]

I have this same problem when I am on my oculas app and I want to record somthing and when it is done there is no medea in the section where it should be for my quest 2

[MetaQuestSupport]

Hey CosmicCorgi15! We would love to look into this further with you, please send us a private message. Please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. We want to ask if you have completed the steps that SkadiFrostQueen had provided in the original post. If not, please do so as we would recommend those steps to you as well! Please get back to us with the following information:

• Are you able to view your videos in the Quest 2? 
• Have you been able to get your synced media on your mobile app before? 

We would also recommend un-syncing and re-syncing your media. Steps for doing so will be listed below:

From the Files app, you can sync any media you've captured in VR to your Oculus mobile app.

To turn automatic media sync on or off:

1. Select to open Apps.
2. Select the Files app.
3. Under Recents, select or to turn automatic media syncing on or off.

To manually sync or unsync individual files:

1. Select to open Apps.
2. Select the Files app.
3. Navigate to a specific file and select , then select sync or unsync.

We hope this was able to help, please send us a private message if you are still experiencing your media not getting synced to your mobile app. We look forward to hearing back from you!

[Hebejeebee]

This is quite clearly a broken feature. The files app fails to sync shots taken with the controllers but will sync shots that are taken manually. Any attempt to force a sync from the files app fails with no error. Toggling the cloud button doesn't do anything.

This should be on the bug list.

[Luigi_my.love]

This is happening as well with me I made a cute video and it's not letting me look at it why it lets me look at my other videos but not anymore