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System Utilities

Madi725
Honored Guest

I keep getting the message 

System Utilities Keeps Stopping. Then the head set automatically restarts...This keeps happening over and over. I can't do a factory reset for some reason when I go into the app, and go into devices, headset settings is the only thing I can't get into. 

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hi there, @Madi725! We know running into this on your headset can really take the fun out of VR, so we'd be glad to lend a hand! To start, since the factory reset is not able to go through on your Meta Quest mobile app, we highly suggest attempting to complete it from the headset boot menu instead. Before trying out the steps to complete that, please make sure your headset is fully charged (green LED status light)! Aside from that, here are the steps to perform a factory reset from your headset:

 

  1. Turn off your headset.
  2. Firmly hold the power and volume down (-) buttons on your headset simultaneously for about a minute, or until the boot screen loads on your headset.
  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.

 

We look forward to getting you back in the action, so take your time with that and let us know if anything changes! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

8 REPLIES 8

MetaQuestSupport
Community Manager
Community Manager

Hi there, @Madi725! We know running into this on your headset can really take the fun out of VR, so we'd be glad to lend a hand! To start, since the factory reset is not able to go through on your Meta Quest mobile app, we highly suggest attempting to complete it from the headset boot menu instead. Before trying out the steps to complete that, please make sure your headset is fully charged (green LED status light)! Aside from that, here are the steps to perform a factory reset from your headset:

 

  1. Turn off your headset.
  2. Firmly hold the power and volume down (-) buttons on your headset simultaneously for about a minute, or until the boot screen loads on your headset.
  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.

 

We look forward to getting you back in the action, so take your time with that and let us know if anything changes! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey, hey @Madi725! We're checking in to make sure you were able to get that headset working as normal, or if you've run into any further trouble with that at all. We'd like to make sure everything went smoothly for you along the way, so please don't hesitate to reach back out! We're happy to lend a hand!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

dady.12
Honored Guest

Salve anche noi abbiamo da oggi questo problema oculos continua a riavviarsi dicendo system utilities non risponde ...ma si deve per forza solamente fare reset di fabbrica?

Thank you so much! This worked perfectly and we're back up and running again. Also, if anyone is concerned about losing anything, after the initial set up everything,  downloaded back in on its own. 

Hi,

I'm getting this same problem on my Quest 2 

If I do a reset, will I lose my progress? I saw you can do cloud backup, but can I do this when my headset is not getting past this message? 

Thank you for letting us know, @Madi725. We love to hear you were able to get back up and running smoothly! 

Have no worries, @Kaikooni! This feature is active by default unless turned off within the device settings. To check when your last backup was completed, please visit here! While some game progress can be saved, this is up to the game developers, so it does vary. Of course, if you have any further questions or concerns, do let us know!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there, @Kaikooni. We just wanted to swing by to see if any further questions or assistance was needed regarding your device. If so, do let us know. We'd love to continue working with you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

so all your saved data came back even though the factory reset said you would lose everything?

 

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