08-07-202407:08 PM - last edited on 08-12-202408:07 AM by IKnowYouDidntAskBut
I'm on Quest 3 v68 and the TV app is not properly loading some 360 videos, it does not go to immersive mode as you can see in the video here. Does anyone have experienced something like this?
It happens with some 360 videos but not with others... I can't find a reason why.
So it's a clear issue with the player, likely the kind of file we are trying to watch is similar in the specs and the player cannot work with. Is there anyone at Meta working on the apps or just the general team?
Hey there folks, thanks for getting in touch with us about this. Have you been able to notice any trends in regards to the content that isn't working, such as where it's from or the subject of the material, or is it seemingly completely random?
Also, could we ask you to file a bug report while we look into this further for you? You can do so by shaking your mobile device with the Meta Quest app open or by clicking the "Report a Problem" button on the Settings menu of your headset.
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Not sure if there is a trend of kind of content that's not working, even big ones like from Felix & Paul sometimes does not play at all in Immersive mode, it plays but I see just black and hear the video, it does not show to option to go to immersive mode.
Hi @hofcan, we appreciate you contacting us about this. We want to get this resolved as soon as possible and are currently only able to advise reporting this as a bug and leaving a review on the Meta store for the TV App so our engineers can get to it as fast as possible.
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I'm going to post this here because im not going to bother typing this in on my phone. I noticed the problem started around v68, first Meta TV content i noticed that would no longer load was the "Faceless Lady," i was still able to load content i enjoy on Meta TV like, "Climbing Mount Everest," Doja Cat, Hot Ones, Tidal Concerts, David David Attenborough 360 Nature shows, Meow Addiction? , Black Pink... Now I'm on V69 there are only a few things that load, but nothing i listed above load. There doesnt appear to be any issues when using the the Youtube 360 player. I have a Metaquest 3 512 gb.
We're very anxious to investigate this issue further and get you access to all your favorite TV content again. Would you mind dropping us a DM using the steps provided so we can collect more information to look into this! Please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Looking forward to hearing from you!
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As others are having the same issue, It looks like the TV app has a bug where certain types of 360 and 180 videos (likely new ones with 3D depth and high res.) are not being played correctly by the video player within the TV app. I'd like you to ask the TV app team to take a look at this. @MetaQuestSupport
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