cancel
Showing results for 
Search instead for 
Did you mean: 

Tacker sync cable disconnected

vertexbreakers
Explorer
Hi,

got this " Tracker sync cable disconnected " error.
I've change nothing on my computer ( hardware/software). i've just move my computer to another room ( so unplug - re-plug everything)
I've seen many thread about this issue, tried different solutions i've read, but nothing.... ( usb2.0/3.0, plug camera cables on top of heaset,...)
i'm freelancer and i use rift professionally , a client come in a few hours...feel very bad....

here's the log. hope anybody can help....

{
"Time": "2016-01-11_11:20:12",
"SDK Version": "0.6.0.1",
"Service Protocol": {
"Major": 1,
"Minor": 6,
"Patch": 0
},
"RemoteProtocolVersion": {
"Major": 1,
"Minor": 6,
"Patch": 0
},
"Service Running Time": {
"Hours": 0,
"Minutes": 12,
"Seconds": 58
},
"System Specifications": {
"Operating System": "Microsoft Windows 8.1 Professionnel",
"Processor": "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz",
"Graphics Adapters": [{
"Name": "NVIDIA GeForce GTX 980",
"Video Controller RAM (MB)": 4095,
"Driver Version": "10.18.13.6143",
"Video Mode": "1920 x 1080 x 4294967296 couleurs"
}],
"Total RAM (GB)": 16,
"USB Tree": [{
"name": "Contr�leur h�te Texas Instruments USB�3.0 eXtensible�-�0096 (Microsoft)",
"deviceid": "PCI\\VEN_104C&DEV_8241&SUBSYS_00000000&REV_02\\4&137844B4&0&00E6",
"caption": "Contr�leur h�te Texas Instruments USB�3.0 eXtensible�-�0096 (Microsoft)",
"manufacturer": "Contr�leur d�h�te xHCI USB g�n�rique",
"Devices": [{
"manufacturer": "(HUB USB standard)",
"name": "Concentrateur USB racine (xHCI)"
}, {
"manufacturer": "(HUB USB standard)",
"name": "Concentrateur USB g�n�rique"
}, {
"manufacturer": "Oculus",
"name": "Rift DK2 Sensor USB"
}, {
"manufacturer": "(P�riph�riques syst�me standard)",
"name": "P�riph�rique conforme aux P�riph�riques d'interface utilisateur (HID)"
}]
}, {
"name": "Intel(R) 9 Series Chipset Family USB Enhanced Host Controller - 8CA6",
"deviceid": "PCI\\VEN_8086&DEV_8CA6&SUBSYS_85341043&REV_00\\3&11583659&1&E8",
"caption": "Intel(R) 9 Series Chipset Family USB Enhanced Host Controller - 8CA6",
"manufacturer": "(Contr�leur h�te USB standard)",
"Devices": [{
"manufacturer": "(Contr�leur h�te USB standard)",
"name": "Concentrateur USB racine"
}, {
"manufacturer": "(Generic USB Hub)",
"name": "Generic USB Hub"
}]
}, {
"name": "Intel(R) 9 Series Chipset Family USB Enhanced Host Controller - 8CAD",
"deviceid": "PCI\\VEN_8086&DEV_8CAD&SUBSYS_85341043&REV_00\\3&11583659&1&D0",
"caption": "Intel(R) 9 Series Chipset Family USB Enhanced Host Controller - 8CAD",
"manufacturer": "(Contr�leur h�te USB standard)",
"Devices": [{
"manufacturer": "(Contr�leur h�te USB standard)",
"name": "Concentrateur USB racine"
}, {
"manufacturer": "(Generic USB Hub)",
"name": "Generic USB Hub"
}]
}, {
"name": "Contr�leur h�te Intel(R) USB�3.0 eXtensible�-�0100 (Microsoft)",
"deviceid": "PCI\\VEN_8086&DEV_8CB1&SUBSYS_85341043&REV_00\\3&11583659&1&A0",
"caption": "Contr�leur h�te Intel(R) USB�3.0 eXtensible�-�0100 (Microsoft)",
"manufacturer": "Contr�leur d�h�te xHCI USB g�n�rique",
"Devices": [{
"manufacturer": "(HUB USB standard)",
"name": "Concentrateur USB racine (xHCI)"
}, {
"manufacturer": "(Contr�leur h�te USB standard)",
"name": "P�riph�rique USB composite"
}, {
"manufacturer": "(P�riph�riques syst�me standard)",
"name": "P�riph�rique d�entr�e USB"
}, {
"manufacturer": "Logitech",
"name": "Logitech Gaming Mouse G600"
}, {
"manufacturer": "",
"name": "Logitech Gaming HID Device"
}, {
"manufacturer": "(P�riph�riques syst�me standard)",
"name": "P�riph�rique d�entr�e USB"
}, {
"manufacturer": "(Claviers standard)",
"name": "P�riph�rique clavier PIH"
}, {
"manufacturer": "(P�riph�riques syst�me standard)",
"name": "P�riph�rique fournisseur HID"
}, {
"manufacturer": "(Contr�leur h�te USB standard)",
"name": "P�riph�rique USB composite"
}, {
"manufacturer": "(P�riph�riques syst�me standard)",
"name": "P�riph�rique d�entr�e USB"
}, {
"manufacturer": "(Claviers standard)",
"name": "P�riph�rique clavier PIH"
}, {
"manufacturer": "(P�riph�riques syst�me standard)",
"name": "P�riph�rique d�entr�e USB"
}, {
"manufacturer": "Microsoft",
"name": "P�riph�rique de contr�le consommateur conforme aux P�riph�riques d'interface utilisateur (HID)"
}, {
"manufacturer": "(P�riph�riques syst�me standard)",
"name": "P�riph�rique fournisseur HID"
}, {
"manufacturer": "(Contr�leur h�te USB standard)",
"name": "P�riph�rique USB composite"
}, {
"manufacturer": "Logitech (x64)",
"name": "USB Input Device (Logitech Download Assistant)"
}, {
"manufacturer": "(Claviers standard)",
"name": "P�riph�rique clavier PIH"
}, {
"manufacturer": "(P�riph�riques syst�me standard)",
"name": "P�riph�rique d�entr�e USB"
}, {
"manufacturer": "Microsoft",
"name": "Souris HID"
}, {
"manufacturer": "Microsoft",
"name": "P�riph�rique de contr�le consommateur conforme aux P�riph�riques d'interface utilisateur (HID)"
}, {
"manufacturer": "(P�riph�riques syst�me standard)",
"name": "Contr�leur syst�me HID"
}, {
"manufacturer": "(P�riph�riques syst�me standard)",
"name": "P�riph�rique fournisseur HID"
}, {
"manufacturer": "(P�riph�riques syst�me standard)",
"name": "P�riph�rique d�entr�e USB"
}, {
"manufacturer": "(P�riph�riques syst�me standard)",
"name": "P�riph�rique fournisseur HID"
}, {
"manufacturer": "(P�riph�riques syst�me standard)",
"name": "P�riph�rique fournisseur HID"
}, {
"manufacturer": "(P�riph�riques syst�me standard)",
"name": "P�riph�rique fournisseur HID"
}, {
"manufacturer": "Microsoft",
"name": "R�cepteur Xbox 360 sans fil pour Windows"
}, {
"manufacturer": "(Contr�leur h�te USB standard)",
"name": "P�riph�rique USB composite"
}, {
"manufacturer": "Oculus VR",
"name": "Oculus DK2 Tracker"
}, {
"manufacturer": "(Contr�leur h�te USB standard)",
"name": "P�riph�rique USB composite"
}, {
"manufacturer": "Logitech, Inc.",
"name": "Logitech G930 Headset"
}, {
"manufacturer": "Microsoft",
"name": "Haut-parleurs (5- Logitech G930 Headset)"
}, {
"manufacturer": "Microsoft",
"name": "Microphone (5- Logitech G930 Headset)"
}, {
"manufacturer": "(P�riph�riques syst�me standard)",
"name": "P�riph�rique d�entr�e USB"
}, {
"manufacturer": "Microsoft",
"name": "P�riph�rique de contr�le consommateur conforme aux P�riph�riques d'interface utilisateur (HID)"
}, {
"manufacturer": "(P�riph�riques syst�me standard)",
"name": "P�riph�rique fournisseur HID"
}]
}]
},
"Drivers": [{
"Path": "\\system32\\OVRDisplay64.dll",
"Version": "1.2.6.0"
}, {
"Path": "\\system32\\OVRDisplayRT64.dll",
"Version": "1.2.6.0"
}, {
"Path": "\\syswow64\\OVRDisplay32.dll",
"Version": "1.2.6.0"
}, {
"Path": "\\syswow64\\OVRDisplayRT32.dll",
"Version": "1.2.6.0"
}, {
"Path": "\\system32\\drivers\\RiftEnabler.sys",
"Version": "1.2.6.0"
}, {
"Path": "\\system32\\OVRDisplay32.dll",
"Version": "1.2.6.0"
}, {
"Path": "\\system32\\OVRDisplayRT32.dll",
"Version": "1.2.6.0"
}, {
"Path": "\\system32\\drivers\\OCUSBVID.sys",
"Version": "1.0.10.0"
}],
"Video Device Tree": [{
"Name": "NVIDIA GeForce GTX 980",
"VRAM (MB)": 3072,
"Monitors": [{
"Name": "\\\\.\\DISPLAY1",
"Width": 1920,
"Height": 1080,
"Refresh Rate": 60
}]
}, {
"Name": "Microsoft Basic Render Driver",
"VRAM (MB)": 0,
"Monitors": []
}],
"Devices": [{
"Product ID": 33,
"Product Name": "Oculus Rift DK2",
"Manufacturer": "Oculus VR",
"Serial Number": "203C4309X7VB",
"Vendor ID": 10291,
"EDID Serial": "MSCEMBR6K9DAK",
"Firmware": {
"Major": 2,
"Minor": 12
},
"Frustum": {
"Far Z Metres": 2.500000,
"H Fov Radians": 1.291544,
"Near Z Metres": 0.400000,
"V Fov Radians": 0.942478
},
"Positional Tracker": {
"Calibration Value": "3f800000 00000000 43f00000 443c0000 442aab01 43bcb20f 43690f36 42a7308c 4285cd4f befb4c2e 3e988a0a bde08a1d 3a84404c ba970442",
"Serial": "213C4309X7VB",
"UUID": "MSCEMBR6K9DAKT00Z000",
"Firmware Version": {
"Major": 0,
"Minor": 0,
"Build": 1,
"Revision": 0
}
},
"Tracking Error": "Tracker sync cable disconnected"
}],
"Profile": {
"Player Name": "Sipon",
"IPD": 0.064400,
"Eye height": 1.745792,
"Eye Cup": "A",
"Eye Relief": 3,
"Gender": "Male",
"Eye To Neck": 0.075000,
"Player Height": 1.849120,
"Camera Centered From World": {
"Camera Centered From World": {
"x": 0,
"y": 0.821589,
"z": 0,
"w": 0.570080
},
"Rotation": {
"x": -0.108754,
"y": -0.024100,
"z": 0.192767
}
}
}
}
4 REPLIES 4

vertexbreakers
Explorer
Ok, so a friend come with his DK2, and everything OK.
So what's wrong with mine ??

I hope someone can help me.
I use mine almost everyday to work, i really can't be without headset until CV1....

vertexbreakers
Explorer
Oculus, can you respond to this please ?
what the problem with my rift ?
is there some warranty ?

cybereality
Grand Champion
You may want to try contacting Oculus Support.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

skjcul
Honored Guest
I got the same problem
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?