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Teen cannot ask for permission for game

Level 3

My son is trying to reqeust access to Pavlov Shack.


When he finds the game on his app there is no option for him to request for parental permission.

I am linked to his account and I have notifications on.

What do we need to do?




Meta Quest Support
Meta Quest Support

It looks like quite a few people are running into this issue so I want to give an update to help clear things up. In regards to users unable to make purchases of games rated for players 18+, to comply with Australian regulations, users under the age of 18 are not allowed to access mature content regardless of parental approval. This is a LINK to the support page that outlines locking and allowing apps. Near the top of the article it mentions that "this feature may not be available in all countries." If you are not in Australia but experiencing the same issue, my best recommendation is to reach out to support, let them know the situation and let them know you are not in Australia. I'll drop the support link HERE. Hope this helps.

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