My son is logged in to his headset but he cannot log in to the app. Every time he enters to passcode sent to his email address, it loads a new page asking for a code. He enters to same code and a message appears stating that the email address is already confirmed and there is no need to confirm again. However, it doesn't allow him to then log in. The "enter confirmation" code remains on the screen. This has been going on for a couple of weeks now. We are trying to set up parental controls which we cannot do without him logging in, as it isn't possible on the headset. As a result we do not want him to use the headset. Please can you advise how we go about getting him logged in on the account.
Hi @Gingerboclo78! We understand how important it is that your son is able to log into their Meta account via their headset. We'd love to assist you with getting this issue resolved! Just to clarify, we'd like to start with a few questions:
Is your son able to log into their account on the mobile app or browser using a phone or PC?
Have they ever been able to log into their account on the headset?
Have you tried any troubleshooting steps? If so, what have you tried?
We look forward to your response!
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He logged in to the mobile app to set it up & logged in to the headset at the same time. The headset remains logged in. It is the mobile app that isn't working. It won't let us log in because it asks for 2fa code twice and then doesn't move any further.
Hello again, @Gingerboclo78! Thank you for this additional information. Is your son receiving his 2FA code by email or through an authenticator app? Also, have you tried uninstalling the mobile app and reinstalling it? This may help, as well as trying to login on a different device. This way we can find out if it's the account or the app. We look forward to your reply!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @Gingerboclo78! We just wanted to circle back around to see if you still needed assistance. If so, please feel free to reach back out at any time.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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