The Quest Pro controllers exhibit stuttering/lag during stable positioning or minor movements

[killa153]

The issue I encountered today involves my Quest 3 headset paired with Quest Pro controllers. When the Quest Pro controllers remain extremely stable or stationary for a very short period, sudden movement causes a momentary stutter. This is especially noticeable in shooting games when using high-magnification scopes. Since I use a gun stock, I can maintain very subtle movements. I’ve observed that when making extremely minimal adjustments, the scope completely freezes and becomes unmovable, but returns to normal after larger movements or shakes.

My Quest 3 headset is running version V74, and the Quest Pro controllers are on firmware 1.47. I’ve tried re-pairing the controllers and restarting them, but the issue persists. Testing across multiple standalone games confirmed the stuttering problem. However, when I switched back to the Quest 3 controllers, the issue did not occur.

I hope to resolve this problem. Thank you.

Let me know if you need further refinements!

[MetaQuestSupport]

Hello,

Thank you for posting about your Quest Pro controller issue. We would love to provide some guidance to hopefully resolve this! 

Joystick drift / stutter can be caused due to the joystick being kept in the same position for a period of time and will be more noticeable due to the magnification being used in game.

Are you experiencing this issue with both controllers?
Are you using any third-party accessories or skins on the controllers?
Is this a constant issue within the menus and games or only certain games?

Please follow these steps to clean the controllers with a non-abrasive anti-bacterial wipe.
Remove unsupported third-party accessories that may affect thumbstick motion or controller detection. For example: controller covers, controller attachments, etc.
Recalibrate the controller joystick range and dead zone.

If the issue continues please follow the steps below to factory reset the controllers:

Use the correct button combination to start the factory reset process

• Right Controller: Hold A and Oculus buttons until the LED begins flashing red/white.
• Left Controller: Hold X and Menu buttons until the LED begins flashing red/white.

1. Release the buttons immediately after the LED begins blinking red/white.
2. Perform manual pairing and check if controller LED flashes blue and white to signal pairing state.
3. Once paired, controllers may take a while to update and stay unresponsive until they finish, and LED would be purple during the update.

Our support team is always available if you require further assistance with this.

Thank you.

[killa153]

Thank you for your response.

1. Currently, my left Quest 3 controller has been sent for repair, leaving only the right controller. However, when I tested the right controller yesterday, I encountered no issues—there was no stuttering or freezing during very subtle movements.

2. I use a gun stock attachment on the controllers. The protective sleeve of the gun stock is positioned below the Quest Pro controllers, so it does not cause occlusion (I confirmed this). I also suspected the Quest Pro controllers' cameras might be dirty, so I gently cleaned them with a microfiber lens cloth. Additionally, I’ve used this same gun stock earlier this year without encountering such issues.

3. Here’s the situation: I first noticed this problem in a standalone shooter game on the headset. Later, I connected the headset to my PC via a wired link and observed the same behavior in two PCVR games.

4. When the issue occurred, I tried restarting the controllers and re-pairing them, but neither worked. Additionally, during the re-pairing process a few days ago, the controllers had already finished updating.

   • My controller firmware version is 1.4.7.

Normally, I keep hand tracking disabled, but when the issue occurred, I enabled it temporarily. I noticed that during subtle movements or when stationary, the tracking switched to hand tracking mode. It feels almost like the controller stops tracking in idle/low-power mode when not moving, causing a slight delay or stutter when movement resumes. This issue only emerged in the past couple of days.

Is the controller firmware version tied to the headset’s OS version? If possible, I’d like to roll back the system via ADB to test older versions, but I don’t have the ADB toolkit installed. Of course, this is just my speculation, and I’ll defer to your expertise for a proper diagnosis.

[MetaQuestSupport]

Hi there, thank you for getting back to us with this information.

So that we can investigate this issue further could you please send us a private message so we can gather some details from you.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Hope to hear back from you soon!