well, I've been trying to fix this for quite some time and I have not been able to, so I'm finally asking for help in the oculus forum, I have a rift s for over 3 years, but since about December this year, the vr makes the error described in the title, I have tried everything that comes out on the internet and no solution. the curious thing is that if I connect it to my laptop everything works fine, maybe it's because the oculus program of the laptop has not been updated since 2018, but I do not know the truth, on the laptop I can perfectly connect to a usb 3.0 input, but instead on my desktop if I do not connect to a 3.2 2 2gen 10gbps does not work, which seems very strange, I also have apart from that error that jumps when you want, I have all the time as the audio is broken, any help?
I've done that about 5 times and it doesn't work, but so far I've solved it by connecting a powered hub in the usb type c gen 3.2x2 20gbps slot and it has been fixed, it seems that this failure occurs when there is a problem that the headset does not have enough electricity, because when it happened it disconnected all the connected usb, so the solution is simple, you have to increase the wattage of the pc or buy a powered hub of 10 gbps with 3.2 gen 2 input.
Hey there, @eduliron. We can definitely understand how concerning it would be for the Rift S to work on your laptop but not on your PC, and we'd be glad to help out however we can! Since the headset is working for you on the laptop, the issue is likely stemming from the PC. Ensure that your graphics card drivers are fully up to date, then follow the steps below for a full clean reinstallation of your desktop app.
Disconnect the Rift/Link cable from the computer.
Disconnect your computer from the internet.
Backup any necessary content.
Reboot into Safe Mode.
Uninstall Oculus PC app using the Control Panel.
Delete all Oculus folders from the following folder:
C:\Program Files
Remove any Oculus folders from the following locations:
C:\Users\YourUserProfile\AppData
C:\Users\YourUserProfile\AppData\Local
C:\Users\YourUserProfile\AppData\LocalLow
C:\Users\YourUserProfile\AppData\Roaming
C:\OculusSetup-DownloadCache
Restart your computer in normal mode.
Reconnect your computer to the internet.
Install Oculus PC app again using the setup tool from our website here.
Reconnect the Rift/Link cable and re-test the headset.
Let us know how it turns out!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I've done that about 5 times and it doesn't work, but so far I've solved it by connecting a powered hub in the usb type c gen 3.2x2 20gbps slot and it has been fixed, it seems that this failure occurs when there is a problem that the headset does not have enough electricity, because when it happened it disconnected all the connected usb, so the solution is simple, you have to increase the wattage of the pc or buy a powered hub of 10 gbps with 3.2 gen 2 input.
Thanks for getting back to us, @eduliron. We're glad to hear that you found a solution. If there's ever anything else we can help out with or if you have any questions that we could answer, please feel free to let us know.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
