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The gray screen cannot call out the menu after powering on

Level 2

I have upgraded the system to V40, but there is a very serious bug, after booting every time I have to reset the protective space, and then the screen will be grayed out, unable to call out the menu, shutdown and restart will not help. On rare occasions, it suddenly starts up normally again. I've tried a factory reset and it still doesn't work.


Community Manager
Community Manager

Hey there AshleyTang! We're sorry to hear you're experiencing this with your headset! We would like for you to reach out to us either via email or chat here to assist you further with getting you back in VR!