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The headset suddenly stops tracking and then starts again after a moment.

Pixell
Honored Guest

Hi, I’m having an issue with my Meta Quest Pro controllers. Suddenly (probably after one of the updates) they started disconnecting like crazy. For example, I’ll be using the headset, and then suddenly the controllers stop tracking (first one controller, then the other), and after a few/ten seconds, the issue resolves itself. Sometimes this happens occasionally, and sometimes it happens constantly. The controllers always display a solid white light, and during the issue, I’m still able to recenter the VR display.

Here’s what I’ve done: I’ve restored the controllers to factory settings, unpaired and re-paired them with the headset, restarted the headset, and performed a factory reset on the headset – the problem still persists.

Below is the log history (recorded after the factory reset): errors and warnings:
https://docs.google.com/document/d/12rhhvvLFj6H7TmK6uCDOGsOTRhvVsEwpAXwi4NjYJ0Y/edit?usp=sharing 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hello @Pixell,

 

Thank you for bringing this issue up to our attention.

 

We are more than happy to take a closer look into this issue for you.

 

To do so, we will require some information we wouldn't want you to post in a public space, so please send us a private message.

 

Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us!

 

Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing from you!

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