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The image is shaking on Quest 3

Smart136
Explorer

Over the past couple of days I have noticed that my quest 3 has started to experience some jitter. When I move from side to side, the menu and environment begin to twitch. When I move the controller the same thing happens. This happens both through the broadcast and in the quest itself. This has never happened before.

17 REPLIES 17

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Smart136! Jittering issues can really damper the VR experience; let's see what we can do to help you out.

Please try doing a reboot of your VR headset with the steps bellow:

  • Make sure the power is fully off and the device is fully charged
  • Hold down the volume down and power buttons at the same time until you see a menu
  • On the menu select boot or reboot
  • Highlight boot or reboot (to scroll use the volume up and down buttons)
  • To select this option use the power button to do so
  • This will prompt your device to restart

If the issue still persists, please let us know! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I rebooted the device in the same way as you described, it did not help.
Here's what I noticed: if you turn on the cameras instead of the environment in the helmet, the shaking almost completely stops. This also applies to augmented reality games. As soon as I turn on the environment, I notice a shaking every few seconds when moving.

Hey again, @Smart136! We're going to ask you some questions so that we can get a better idea of how to assist you! 

 

  • Are you using PCVR or Standalone?
  • When did this start?
  • Did you do anything on the headset that you can remember right before this started? 
  • Is this happening in every game/app, or just the home environement in the headset?

Thank you so much for your patience. We're looking forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I use pc.vr and sometimes offline mode.
I noticed this after I bought Wi-Fi and started using a headset with pc.vr.
This happens almost everywhere. In the headset mode and via pc.vr.
The situation gets much better when I use pass-through mode in menus and mixed reality games. This almost never happens in this mode.
I also got a bug with reducing the volume. When I press the centering (calibration) button, the volume gradually decreases to zero. After a few seconds I can add it, and this also happens when opening applications.
I can get rid of this by rebooting the device, this helps for a while, but over time it appears again.
As for the jitter, rebooting doesn’t help, I even reset the headset to factory settings, that didn’t help either.
After resetting to factory settings, a bug with the volume just appeared.
I hope that this is also a software bug, which will be fixed with subsequent updates.

Thank you for the detailed update, it is very much appreciated! We just want to verify a few more things to ensure we are being as thorough as possible with any future troubleshooting for you. 

Here are some potential causes of potential jitter/tracking  issues:

 

  • Playing environment is too bright, oversaturating the camera, or has interfering lights
    Examples: Christmas lights, LED strips, direct sun exposure, etc.
    Resolution: Adjust the intensity of lights, try turning some lights off, reduce sun exposure or use curtains/blinders
  • Playing environment is too dark, preventing the tracking cameras working properly due to lack of lighting
    Resolution: Turn some light on, open curtains/blinders
  • Playing environment contains reflective surfaces, interfering with the tracking cameras
    Examples: mirrors, television screens, window reflections, glasses, polished marbles, etc.
    Resolution: covering the reflective surfaces while playing, play in a different location
  • Playing environment does not have enough contrast between objects or textures composing it
    Examples: varnished wood furniture and parquet floors, all white walls, etc.
    Resolution: Play in a different location
  • Dirty tracking cameras
    Resolution: Cleaning the tracking cameras by following the product care and best practices

Interesting to note that you received that volume bug issue after a factory reset. Can you please try factory resetting one more time, just to test this out further? Also, are you performing a factory reset via the headset or through the app itself? 

 

We are looking forward to hearing back from you and continue working together on this!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have no problems with the room.
My curtains are closed, the lights are on, the room is furnished and there are paintings on the walls, I don’t have large mirrors. I cleaned the cameras with a soft cloth. I have a New Year's garland, but I turned it off, nothing has changed.
Trembling manifests itself in different ways.
For example, today I played table tennis in the headset, the shaking occurs when I press the menu tabs, this does not happen during the process itself. (It also depends on the application)
As soon as I click on any tab, a freeze occurs at that very second, which may be followed by a couple more jerks, after which everything works normal.
When I play through PC/VR this happens at random times, no matter what I do (press buttons in the menu or play), the twitch occurs every 5-10 seconds.
 
I reset the settings using the app on my phone.
Maybe I should try doing this through the headset itself?

We appreciate that clarification! After reviewing everything you've tried, we'd like to bring you into a Private Message to see what your warranty options are. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I live in Ukraine. You do not support the warranty in this country. So I don't see the point in this. I thought you could help me remotely.
It seems to me that if this problem manifests itself differently depending on the application, then this is not a hardware problem, it is most likely a software failure. For example, I played Drum Smash, and in this game, even when I click on the menu, freezes do not occur.

Sounds similar to the issues i had with my Quest3.

I am not sure if i completely understand what your are experiencing but for a lot of people using PCVR issues ranges from random hick-up and frame drops to complete freeze for seconds, half the screen being black and controllers stop working (I can tell about this worst case from my own experience). 

Interestingly certain movement cause more issues than others. Most people confirmed that doing squads will always cause flickering, lags, ... for them.

Those issues are caused by Quest 3 being incompatible with Wifi routers and how it negotiates connections.

Check if youre Wifi connection is lower than it should be and if the bandwidth is varying significantly.

 

Other users report of their GPU running at lower speed than specified, causing some FPS issues.

 

And I noticed a complete strange and random behavior with my controllers. Even in well lit rooms controller have issues with tracking. On other days everything seems to work. One reason for those issues may be PCVR connection issues. When Quest 3 was not able to get a stable Wifi connection (although, dedicated router 1 meter away) I could not use controllers at all.

I also had issues regarldess of PCVR connection and I was able to use controllers in a pitch black room at one day but on another day the controller tracking was not reliable in a lit room. 

(I just checked again on those topics here in this forum to see if they were solved but .. well)

 

You can find the related threads here in the forum and maybe there is something that help you to solve your issue or rule out some of those causes for you.

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