Hey there dog2802! Thanks for reaching our regarding your microphone issue. What troubleshooting steps have you attempted to resolve the issue? If you have not yet attempted any troubleshooting, we went ahead and provided some for you down below:
Make sure the microphone is clean and not obstructed (the microphone is 2 pinholes located a few inches apart one on either side of the nose)
Let us know if that worked for you. If not, we'll be here ready to help, anytime!