A few days ago my meta quest 2 got an update and ever since my battery usage I out of wack it can be plugged in for an hour and be at a 100% but then wen I go and use it the headset say that there is no battery or that it’s at like 3% wen it was at a 100 a few seconds before. I have tried to restart it but I dose nothing to help…
Thank you for making us aware of your issue regarding battery health.
Using charging cables and adapters other than the official charging cable/adapter can damage the battery slowly over time. This is due to different charging cables and adapters having different voltages and amperages.
Leaving the headset plugged in for days or weeks at a time can damage the battery over time, especially if the headset is on, or asleep rather than turned off.
Battery life will vary depending on use. Some features, such as increasing the refresh rate, may consume more power depleting the battery faster.
Please ensure these steps are being followed.
If the battery issue persists, please reach out to us directly to discuss further.
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