Recently, I have been very dissatisfied with your service! You took away my ability to use the 25% coupons, and now you won't let me refund the games I purchased? What do you think you're doing? This is the second time this has happened. I already tried to refund the Mudrunner game after playing for 40 minutes, but you didn't allow it. I eventually accepted it and kept the game. But I won't do that this time. This game is a half-finished mess; I could only endure it for half an hour because it's so bad. Now it says I've exceeded the two-hour limit. I'm sure the problem is on your end! I want my money back! I want to refund the game called Riven!
I'm sure this issue is related to the removal of my 25% coupon option. Nothing has been working properly since then. I want my money back!
The issue has been resolved. Ever since I was put in the group that had the 25% friend discount removed, nothing has worked properly. I finally tried the refund from a desktop browser, and interestingly, it worked immediately. However, the mobile app doesn't allow it at all. As I mentioned before, this happened once already, but I didn't know that it could be done from the desktop browser. So, for that game, I've already exceeded the two-week limit and am forced to keep it. I've been told that Meta is making changes to the app, but it's unacceptable that such problems occur because of it.
Hello there, @Violentdream. We understand you were looking to refund the purchase that was made on the account for Riven. We can look into this together, but as the support site shows, this would vary depending on eligibility and timing.
Requested a refund within 14 days of purchase, and
Played the content for less than 2 hours.
This can be done through the automated system, as you mentioned, and for more details on refunds, this can be found on the Refunds for games and apps purchased for Meta Quest support page. If you still encounter any issues when attempting the automated refund, please contact us through a PMso that we can gather some more information to investigate further. We would not want to discuss any sensitive details in public. Please remember, you must be signed into the community first to send us a private message.
We appreciate your time, and have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
The issue has been resolved. Ever since I was put in the group that had the 25% friend discount removed, nothing has worked properly. I finally tried the refund from a desktop browser, and interestingly, it worked immediately. However, the mobile app doesn't allow it at all. As I mentioned before, this happened once already, but I didn't know that it could be done from the desktop browser. So, for that game, I've already exceeded the two-week limit and am forced to keep it. I've been told that Meta is making changes to the app, but it's unacceptable that such problems occur because of it.
Thanks for getting back to us and providing an update on the refund. We would recommend reporting the issue regarding the mobile app not working but the desktop being able to process the request. This will ensure the proper team gets the details so that it may be investigated further. Please let us know if you still need any further assistance. We appreciate your time, and have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
