12-14-2024 09:13 AM
So when I turned on my oculus this morning everything was fine I opened a game and the hands were unresponsive no matter what game I tried. They were unresponsive. Then when I held down the power button this white dot appeared on my screen and it moves whenever I move my head and I can’t click on anything. What do I do?
12-14-2024 03:22 PM
@Maackiaa do you know how to use a forum and it's search function?
12-14-2024 05:26 PM
Either initiate a pairing with the app or factory reset.
Good luck.
12-19-2024 01:55 PM
Sounds like the headset isn't finding the controllers and defaulting to the "gaze cursor" mode. Move you head until the cursor (white dot) is on whatever icon/button you want and click the "+" volume button to select/click on.
12-19-2024 07:35 PM
I have been having the same issue. The controllers work in the home screen but as soon as I enter a game I can’t use them at all. They aren’t working in any game. I have put through 2 support tickets but nothing.
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