06-15-202403:56 PM - last edited on 06-16-202409:15 AM by TheAntiSocializer
hello, i've tried changing usb ports and a powered hub with and without power repairing the app uninstalling and reinstalling two cables and using OTT and now its driving me nuts diving into sim forums and this forum and trolling reddit however what ever ive tried i cant solve this i need help!
Hey there, @McDougie101! Running into graphical issues such as this while trying to use your headset on PC is never a good time and we are happy to work with you on troubleshooting this. We have a few questions we would like to ask about your situation, so if you can provide the answers it would help us narrow down the situation.
When did you first notice this issue with these lines appearing when connecting to PC?
Have you made any changes to your Meta account or to the headset settings recently?
What troubleshooting steps have you already tried to fix the issue?
Are you seeing any error messages on the screen when this happens?
Can you describe what you were doing with the headset and PC link just before this issue started?
Is this on a Laptop or Desktop?
What GPU are you using?
Once we have this information, we will be happy to continue troubleshooting this with you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I first noticed it about 4 days ago the app loaded in then it ran the problems scan but that came back with nothing and booted the app I haven't changed my meta account or any graphics settings, so far I've tried to change the graphics settings then reset back to default ive tried reinstalling graphics driver updates I've tried repairing and reinstalling the quest link app I've uninstalled the app and reinstalled I've tried using the oculus tray tool to changed settings that way. I haven't seen any notifications or error messages, before this issue started I was just using my vr headset connected to my PC as normal I stopped for a few hours then went back to it and that's when the issue started it is on a desktop amd my gpu is a 3070ti
Hey @McDougie101, thanks for letting us know what you have tried so far. You mentioned uninstalling and reinstalling the Quest Link app on your PC, but we wanted to make sure that was done correctly to clear out all of the old data that could potentially be causing issues. Please go through the following steps in order if you can:
Disconnect the Rift/Link cable from the computer
Disconnect your computer from the internet
Backup any necessary content. You can find steps on how to do so by clicking here.
Reboot into Safe Mode. You can find steps on how to do so by clicking here.
Uninstall the Oculus PC app using the Control Panel. You can find steps on how to do so by clicking here.
Delete all Oculus folders from the following folder:C:\Program Files
Remove any Oculus folders from the following locations:
C:\Users\YourUserProfile\AppData
C:\Users\YourUserProfile\AppData\Local
C:\Users\YourUserProfile\AppData\LocalLow
C:\Users\YourUserProfile\AppData\Roaming
C:\OculusSetup-DownloadCache
Restart your computer in normal mode
Reconnect your computer to the internet
Install the Oculus PC app again using the setup tool from our website here
Reconnect the Rift/Link cable and re-test the headset
Hopefully that gets everything displaying normally for you again! If not, please try to get a screenshot or a picture of exactly what you are seeing.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thanks for getting back to us! We would like to invite you to privately message us as we may need to look into replacement options for you. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're looking forward to hearing from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @McDougie101! Just wanted to reach out to let you know that we have received your message and we'll be continuing the conversation there.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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