07-13-2022 06:05 PM
I just got my Oculus Quest 2 5 days ago and yesterday I noticed a thin vertical line on the left side of my right lens. It stays regardless of what app I am in and seems to be broken pixels. I haven't dropped or been rough at all with my Oculus so I don't know what caused this. I've only used it a few times.
07-13-2022 06:10 PM
Hard to say for sure but it could be caused by a scratched lens. Maybe have a closer look at it and give it a wipe with a microfibre cloth. If that, and a few restarts doesn't help, contact oculus support I guess.
07-14-2022 09:56 AM
Hey @EnderBraggen. Thank you for using your Community to reach out about this issue! Although your vertical line is a pretty rainbow, we also prefer it be wiped away.
@TomCgcmfc had the right idea! If after cleaning the lens per our online instructions the vertical line remains, then you should proceed directly to your Meta Quest Support Team at https://metaque.st/Support.
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