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Thin vertical line on left side of right lens

EnderBraggen
Honored Guest

5BDD8D25-8AF5-45FB-94D7-265BA2F36C50.jpeg

I just got my Oculus Quest 2 5 days ago and yesterday I noticed a thin vertical line on the left side of my right lens. It stays regardless of what app I am in and seems to be broken pixels. I haven't dropped or been rough at all with my Oculus so I don't know what caused this. I've only used it a few times.

2 REPLIES 2

TomCgcmfc
MVP
MVP

Hard to say for sure but it could be caused by a scratched lens.  Maybe have a closer look at it and give it a wipe with a microfibre cloth.  If that, and a few restarts doesn't help, contact oculus support I guess.

i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with 2x2.0 base stations, Etsy lens mod and Index Controllers

MetaQuestSupport
Community Manager
Community Manager

Hey @EnderBraggen. Thank you for using your Community to reach out about this issue! Although your vertical line is a pretty rainbow, we also prefer it be wiped away.

 

@TomCgcmfc had the right idea! If after cleaning the lens per our online instructions the vertical line remains, then you should proceed directly to your Meta Quest Support Team at https://metaque.st/Support.

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