Like so many on here I have spent hours... HOURS...trying to prevent my sons account from being suspended and today it was. I have set up supervision accounts. Gone back and forth with META and still it was suspended. The solutions listed on other boards say go to a family center link that is no longer working. I want my money back for all the games and this device. This is ridiculous. I want to hire a lawyer if anyone has started the process please tell me.
Reason for Suspension (if known): Ask the user if they have received any messages explaining the reason for the suspension. This will help narrow down the solution.
Age of the Child: Knowing the child's age helps determine if the account violated the age requirement.
Supervision Setup: If the user set up a parent-managed account, see if there were any issues during the process.
Suggest contacting Meta Support directly for personalized assistance with the appeal. You can share the support contact information:https://www.facebook.com/help
Additional Tips:
Stay Positive and Encouraging: The user might be frustrated. Offer supportive words and emphasize that resolving the issue is possible.
Focus on Solutions: Instead of dwelling on the problem, highlight the steps to get the account reinstated.
What to Avoid:
Legal Advice: It's not advisable to offer legal advice on a forum. Direct the user to appropriate resources if they are considering that route.
Blaming Meta: While the user might be upset with Meta, focus on solutions and the appeal process.
By providing clear information and resources, you can effectively help the user navigate the situation and hopefully get their son's account reinstated.
EVERYONE SHOULD BE GOING TO THEIRE ATTORNEY GENERALS OFFICE
MY LAST MESSAGE FROM THIS COMPANY WAS TO BE PATIENT BC I WOULD GET SENT BACK TO BEGINING - NOW I AM PERMANENTLY DELETED AS IS ANY ACCOUNT I WAS PARENT ON
Exact same experience. Age verification, broken link, no help, 6 months, deleted account, broken hearted 10 year old.
I would take time off work to join any action that gives this company what it deserves. Support will of course respond to this asking to help privately like the bots they are.
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