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This device is not eligible for additional coverage.

ganesh.durai
Honored Guest
It says that my device is not not eligible for additional coverage a month ago i received my quest 3 and i wanted to add warranty plus, could you guys please help me on this pls
9 REPLIES 9

MetaQuestSupport
Community Manager
Community Manager

Hey there, @ganesh.durai! It appears that your Meta Quest 3 is not eligible for additional coverage. We know how important it is to make sure your device is protected, especially when it's in safe hands, so we're happy to take a look. We'd like for you to shoot us a PM so we can gather some sensitive information! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello! We were just checking in with you to see if you were still needing assistance. We look forward to hearing from you, and want to ensure you're well taken care of. We hope you have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I am having the same problem. brand new unboxed from Best Buy can't add insurance. where do I open a ticket?

Hi there, @drunknbass! We wanted to inform you that we received your PM and that we will be replying to you shortly. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Yo, I'm having the a somewhat same problem except I'm trying to buy a Warranty for my Quest 3 but when I went to apply for it I was hit with "This device is not eligible for additional coverage." Is there a way I could my coverage, I only had my quest 3 for a few months.

Hey there FreezyDergy,

 

It may be worth seeing if you are eligible on our Meta Warranty Plus Program T&C's. 

 

If you think your headset fits the bill, please get in touch privately. Select our name to get to our profile page, or click here: Customer Support. Next, click "Send a Message" to privately message us! 

Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again! We just wanted to follow up and see if you were able to reach out to us. So we can work with you in private. Please let us know if you have any questions!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I am having the same issue, I just bought a quest 3 from Amazon and got it last night but I have been unable to get the warranty. I just keeps saying my product is not eligible for warranty.

Hi BibHern!

Thanks for reaching out about this. We understand you are unable to add Meta Warranty Plus protection to your Meta Quest device. 
We appreciate this is not ideal, so please allow us to provide some clarity here.

Meta Warranty Plus is currently only available in the US. You can read our Terms & Conditions here for full details of coverage and exclusions.

If you are in the US or these exclusions do otherwise not apply to you, please shoot us a DM so we can investigate this further!

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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