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Time Spent shows different timeframes in Meta Family Center

katherinetait
Honored Guest

Hello, When I log into the family center, the chart reveals that my son has been on his oculus for 2 hours and 16 minutes.  See below:  

katherinetait_0-1723056957653.png

But when I click on see all activity, the chart changes indicating 1 hour and 9 minutes.  

katherinetait_1-1723057016299.png

Which one is correct?  

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there @katherinetait,

 

It looks like here may be a mistake here. Can you please file a bug report? This allows the appropriate team to look into the issue.

 

In the meantime, could you try uninstalling and reinstalling the mobile app. Please ensure the Quest is up to date with the newest v68.0.

 

We also suggest restarting the headset. You can do this by pressing the power for 30 seconds.

 

Lastly, we recommend focusing on the initial weekly report, before clicking on 'see all activity'

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