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Time in VR completely wrong

l.451428
Explorer

Hi, struggling with parental supervision as the time spent in VR is way off the actual time being used. As in, it says 6 mins when it’s been hours in reality… any ideas?

13 REPLIES 13

MetaQuestSupport
Community Manager
Community Manager

Hey there, @l.451428. Thanks for reaching out. We understand that you're having issues with parental supervision. We'd love to assist and get this straighten out. 

 

Please try uninstalling and reinstalling the mobile app. We also recommended for you to restart your headset. You can do this by pressing the power for 30 seconds. Please reach out if the issue persists. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @l.451428. We wanted to check in with you and see if you were still in need of assistance with parental supervision . Please reach out. We're always here to help.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi i am also facing the similar issue. 

Time in VR always shows 0m in parental supervision parent dash board thoughy teen account is spending time in VR. Please fix the issue ASAP otherwise this parental supervision feature will just be an hoax.

Hello, iBCricket. We are sadden to learn that your device is not maintaining the VR time. We are aware of the potential effect this can do to your VR experience, so please enable us to look into this more for you. Here is a link to our Ideas page so you can share any additional suggestions.

 

  1. Has your headset received the most recent update?
  2. Have you attempted to restart the headset?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey IBCricktet, just checking in to see if you still need assistance with the Time in VR. If so, please don't hesitate to get in touch with us.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

l.451428
Explorer

Still having the same problem. Have deleted app, reinstalled, restarted headset, etc. Time in VR under parental supervision is still showing 0 minutes despite them easily clocking up hours… very disappointing as a parent.

l.451428
Explorer

Still no response from Meta. Disappointing. Parental supervision doesn’t work.

MetaQuestSupport
Community Manager
Community Manager

Hey there! We'd love to lend you a hand with parental supervision, and you can also reference this link here for additional insight. Make sure that you adjust parental supervision settings on the Meta Quest mobile app. 

 

To adjust your parental supervision settings:

  • Open the Meta Quest mobile app.
  • Tap  Menu.
  • Tap Parental Supervision.
  • Tap on your teen’s account.
  • Tap the  to access parental supervision settings.

If you have anymore questions or concerns, please reach out to us through a PM and we'll gladly do everything we can to get this fixed for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing back from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi again, we're just checking in to see if you are still in need of assistance. If so, please don't hesitate to let us know. Thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!