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Tons of problems, (Purple light, No command, black screen of death, infinite loading screen)

Dnyl_4444
Honored Guest

So my oculus has been through a lot. But this problem started out of no where about 6 months ago. But all the problems I have are listed in the title. I have tried literally everything, factory reset, boot device, all of it. Please help I have no idea what to do

5 REPLIES 5

oculusness
Rising Star

Hi @Dnyl_4444  have you tried the meta update tool that allows you to upgrade to the latest official software version?

Meta Quest software update | Meta Store

Or this, an alternative way to upgrade your system to a later version.

https://www.youtube.com/watch?v=YQqIDb9NERY&pp=ygUWdXBncmFkZSBxdWVzdCBzb2Z0d2FyZQ%3D%3D

Four Rift CV1s, Quest 2, Quest 3.

Uh sorry but this won’t help.

Das.Bearski
Heroic Explorer

You say “no command.” Does that mean you attempted to factory reset and were met with that screen and didn’t actually execute a factory reset?

Who put time on 3x speed?!?

Hey there, @Dnyl_4444

 

We understand you are experiencing a range of issues with your Oculus device that has rendered it completely unplayable. Could you please send us a DM so we can do our best to assist you with this? 

We understand that you have already tried the recommended troubleshooting steps.

 

To send us a private message: 

 

  • Please select our name to get to our profile page, or click here.
  • Next, click "Send a Message" to privately message us!

 

Please remember, you must be signed into the community first to send us a private message.

 

We look forward to your DM, so we can explore further options! 

 

Take care. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi @Dnyl_4444

 

Just checking in to see if you are still needing help with this issue, or have already contacted our Support Team?

 

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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