I've been having this issue on both my Quest 2 and Quest 3 for a while now, but it seems to be getting worse.
What happens is that after removing my headset and putting it back on again, the touch controllers are not working properly and often the only thing that fixes it is to restart the headset.
Note that I have multiple users on my headset, so on putting it back on again the first thing I see is the "Switch User/Continue" dialog.
What happens precisely is a bit variable...
On the Switch User dialog, the white dot cursor is there, but fixed to the centre of my view.
Neither controller moves that cursor, and nothing happens when I press any button except that a long press on the oculus button on the right hand controller does perform a recentre.
If I then press on the power button to bring up the "Power off/Restart/Cancel" dialog (which appears to be the only action I can take when the Switch User dialog is in this state)....
Sometimes the problem is still there, and I can't do anything but long press the power button to turn the headset off. Very occasionally, short pressing the power button to turn the display off and then again to wake it fixes things in this dialog.
Sometimes the controller suddenly works on that dialog and I am able to press the Cancel button to get back to the Switch User dialog
And then, sometimes the controller is then working fine when I get back to the Switch User dialog
But sometimes the controller is still not working when I get back to Switch User (and I am then able to repeat the above - going between a working Power Off dialog and a not-working Switch User dialog as many times as I care to. In this situation I am able to use the Cancel or Power Off buttons in the
Usually, after restarting the headset things are fine. But the problem will reoccur.
Additional notes
The exact same thing is happening on both my Quest 2 and Quest 3 headsets.
Sometimes it happens without having run any apps since turning the headset on.
Both headsets have latest software updates
Controllers have fresh batteries
It can happen regardless of whether or not an app is playing on the headset
All this is causing a severe obstacle to my getting my work done
Hey there @RupeWard! Controller connectivity is super important for a great VR experience, so we'd love to look into this for you! It sounds like your headsets aren't immediately connecting to your headset when you're booting up. The white dot you're describing is the Gaze function of the headset, which allows you to make menu selections without your controllers, by moving your head to move the dot, and selecting using the Volume and Power buttons.
This suggests a possible issue with controller tracking and connectivity, especially if they do eventually connect again. Please check out our public resource on controller tracking issues, and let us know once you've checked all of these recommendations!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We wanted to check back in with you to see if you'd been able to give those recommendations from our article a try! Please let us know if you have any other questions or concerns!
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It sounds like it may be time for you to get in contact privately, so we can resolve the issue together!
Please reach out to us privately by selecting our name to get to our profile page, or click here: Customer Support. Next, click "Send a Message". Please remember, you must be signed into the community first to send us a private message.
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Just checking on you again. Please let us know if you were able to resolve your issue. If there's anything else we can help you with, don't hesitate to reach out to us.
All the best.
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We would like to help you with your problem, please contact us by PM to give you personalized support. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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