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Touch Pro Controllers keep disconnecting from Quest 2 when standby

f3g4t0
Explorer

As in the title my Meta Quest Touch Pro Controllers keep disconnecting from Quest 2 when standby:

I tried to reassociate them several times, I even factory reset the Quest 2,

but if the headset sleep when waking up controllers are not shown and the only way is to reboot the quest every time, not very confortable...

Anybody have a similar experience? Am I doing something wrong?

12 REPLIES 12

f3g4t0
Explorer

So here how I may have solved:
- remove both the controllers

- shut down both controllers

- reboot Quest 2

- associate left pro controller

- reboot keeping power pressed for 12 seconds

- associate right controller

- they should both appear and be usable

- reboot once to be sure

seems they're not disappearing for now, hope it helps

NOT SOLVING after some time the controllers disconnect again

Hey F3g4t0! We understand how important it is to be able to enjoy your device without having to deal with your controllers constantly disconnecting. We want to do everything we can to get you back to gaming as soon as possible. If you can we would like you to try some of these troubleshooting steps:

 

  • Remove the battery from the controller for at least 30 seconds.
  • Wiping down the controller with a dry microfiber cloth.
  • Unpair and re-pair your controllers:

If you are still having issues after this we would like to get you connected over to our support team. Just go here and follow the prompts and you will be connected with one of our specialists.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

badnpro
Explorer

Having the exact issue as f3g4t0.

Ocuslus support, You cannot remove battery from pro controller.

Hey there, @badnpro! Thanks very much for clarifying, it seems we misunderstood which device the controllers were for previously. That's our bad. We'd recommend reaching out to our support team via email/live chat for further assistance. They'll make sure to get this taken care of for you! Here's the link to get in touch with them, hope you enjoy the rest of your day! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I happen to notice that if you left an app open before leaving the headset in standby, the controlers stay connected and usable after you wake it app, even after hours, maybe it can help to narrow down the source of the problem...

Hi, just came by to tell, that I have the exact same problem. Could you solve it in the mean time?

(Quest 2 + Touch Pro Controllers)

Sorry, I ended up returning the touch pro controllers...

Another issue they have is they need WIFI to work, and they also mess it a little bit (WIFI instability, added lag in games and apps) so for me, for now, these controllers are worse than the original one.
I hope to change my mind in the future.