I bought the new Touch Pro Controllers for my Quest 2 and when I open Quest Link, it takes around 3 seconds until it freezes/crashes and I can't do anything except closing Link (the menu for closing it is still available). If SteamVR is running and I get right into it, skipping the Quest Link Menu, same, 3-4 seconds and crash.
As soon as I pair the original controllers, everything works fine. I've updated everything, controllers had a firmware update, so...
Hey there @Ryudar, we see you are having issues with your new Touch Pro Controllers. We understand how troublesome this may be, but we're here to assist you all that we can. Just to narrow down some factors that could be causing this, can you provide us the following?
Are you experiencing this issue with both controllers?
Have you restarted the controllers?
Try manually pairing the over pairing from the mobile app?
If you have done an other troubleshooting steps, please let us know as well. Hope to hear back from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
- Yes, with both Touch Pro Controllers. As soon as I pair the original Quest 2 Controllers, Quest Link works as it should without crashing/freezing. I've tried this multiple times and it's 100% the Touch Pro Controllers.
- I've restarted the controllers multiple times
- I always pair them via the mobile app. Is there another possibility?
Both of the controllers where fully charged. They work in the Quest 2 Main menu.
Restart the controller by holding down the power button (Oculus/menu) for 1 to 2 seconds.
Try waking them up by quickly pressing the Oculus or Menu buttons.
Try pressing and holding the Oculus button for 5 to 10 seconds.
If the controllers re-center, then at least the controller Bluetooth is connected. This means it’s likely the controller is not tracking.
Try rebooting the controller by holding down the Oculus/Menu button until you see the lights change.
If that does not work, manually pair the controller using commands:
To enter pairing mode on each controller, press and hold the Oculus+B (right) or Menu+Y buttons (left) for 3 seconds. You'll feel a light vibration from the front trigger when the controller transitions into pairing mode.
You can also try a couple of button combinations to get the controllers to appear:
Force power off the controllers by holding down B or Y for 15 seconds.
Turn them back on by short pressing the Oculus or Menu buttons.
Once you have attempted this, let us know if this worked for you. If yo have questions or concerns, please don't hesitate to reach out we are happy to help.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there @Ryudar. We understand that you are having issues with your Quest link and your Meta Quest Pro controllers. I would like to humbly inform you that at the moment the Quest Link is only compatible with the Quest 2 headset. Unfortunately, the firmware that supports the Quest Link is only compatible with the Quest 2 headset and not the Meta Quest Pro controllers. I hope that was able to answer your question. If you still have questions or concerns on this please don't hesitate to reach out. We are here for you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I'm having the same problem as @Ryudar. as well as this: Paring the pro controllers to my Quest 2 was easy, But, when I put my headset on. I am unable to get the pro controllers to land on the dot code to open my Quest. The tracking is floating and not steady and won't touch the dots to turn them blue to connect the dots. Upset after spending 300.00 for these supposedly amazing controllers.... I can't afford a quest Pro
If this can't be fixed, then please inform me how to return them and get my money back. I am a reporter in News and Updates in AltspaceVR and I was supposed to review them and report.... so far not a good report
Hey @Shamar20! We see you're having issues with the Meta Quest Pro controllers. We know how crucial it is for your controllers to be working perfectly, this isn't the type of VR experience we want you to have. We're here to help get this sorted out for you, so you can enjoy the world of VR gaming to the fullest! At this time, we recommend you reach out to our support team so we can review your warranty options. We look forward to getting this resolved for you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
It's not true that the controllers are not compatible with LINK and that's the second wrong answert I got here in the forums.
I kind of found a fix for the issue: Switching to a different cable (I used the original cable with USB-C to USB_C and switched to a USB-A to USB-C from a third party seller). I get some hickups sometimes, but it seems to work now. Funny is, that the normal Quest 2 controllers still work with the original cable.
thanks for this thread. I'm interested in using the quest pro controllers on the desktop as 6dof input for a few apps, but without the headset. Glad I found this thread before I purchased them since I was hoping to use my quest 2 w link. It would be great if Meta decided to support desktop mode for the pro controllers so we could use 6dof two handed 3D input on TV's like Dreams etc.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
