Touch controller spinning/spiraling out from real hand..

[Nikorasu]

Every once in a while, maybe every 5-10 minutes or so, even when in view of both cameras, I've noticed one of my hands, usually the left hand, but sometimes the right too, will start spinning/vibrating a bit, which gets worse over the next couple seconds, until the virtual hand/controller is violently spiraling around where my real hand is positioned. Then, after another couple seconds, it pops back to normal and stops, till it happens again a little later.

At first I noticed it in Medium, cause I spent a few hours in that, but I just noticed it in Home too, so now I know it happens across everything. 😞

[Nikorasu]

Ok, well I got the 1.10.2 update finally a few hours ago, and I've been playing enough that I'd expect to see the glitch happen again.. But so far I haven't seen it. If I don't see it after tonight I'll update my support ticket I guess.
Otherwise, if it happens again, I'll edit this post, and tell them too.
EDIT: Still getting occasional spiraling, it happened with my right hand this time. lol

[Mace404]

Got the update tonight and I feel the tracking became worse. 

[Macjam]

I also got the update (1.10.2) and the tracking on my right hand still started to deteriorate after 30 mins or so.

Note: I have 3 sensors, all mounted on the ceiling.

[cybereality]

I'm really sorry. Please upload your most recent log files. It's critical for us to receive these logs if we are to fix the problem. Thanks.
https://forums.oculus.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-ri...

[Macjam]

Here you go.

[Sanborn]

Still getting hand warping, maybe actually be worse than it was yesterday before update.

I have 2 upside down ceiling mounted front cameras and 1 rear right side up about 6 feet high on a bookshelf.

[Hornet_F4C]

cybereality said:

If you are having this issue, please upload your logs. It will really help us fix the problem.
https://forums.oculus.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-ri...

@cybereality

Here you go with the logs.

The incident you'll be looking for happened some when after 15:00 yesterday, 2016/12/16 fairly short into a ripcoil session (the only Rip Coil session that should be part of this log) and lasted just a few seconds.

Please give me a note if you find something I should know (hardware or driver issue on my side).

My sensor setup closely resembles the recommended 3 sensor configuration.

Tracking is generally fine!

Thanx!

[rvvxdd]

make theirs no reflective surfaces where you are playing that can cause the sensor to get confused.

[Anonymous]

Just checked and have the 1.10.2 update, both Touch controllers are still spiralling while using Medium.

rvvxdd said:

make theirs no reflective surfaces where you are playing that can cause the sensor to get confused.

I have two big speakers with metal cone drivers. I know reflected light of these caused problems with Track IR's camera. Will have to try covering them to see if it helps with the Oculus cameras.

[MrAnderson96543]

I think it's gone for me now with the latest update. The support told me, that they had improved touch tracking with 1.10.2 for certain customers.

I played yesterday for about 7 hours without a single issue. I'll watch for it now, hoping that this is now solved.