12-30-2022 06:26 PM
When I power on the headset I am met with a black screen that says tracking lost and if hand tracking doesn't work use the controllers, the controllers are constantly trying to pair when they buzz every few seconds and I cannot get it off that screen because the tracking does not work so the screen follows where I look. I cannot get to the screen to factory reset it or do anything because of the tracking.
12-30-2022 08:05 PM
Looks like tracking is causing a bit of trouble here @HutchgoesboomC. We'll be sure to look into this further and have an answer for you!
Please shoot us a message through PM and we'll take a closer look at this. Select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Remember, you must be signed into the community first to send us a private message.
02-17-2023 07:16 PM
I am also having this problem, but I was able to factory data reset and it ended up worse. I turn it on and I am met with only a black screen. It still does the same tracking lost problem but you can't even see it.
02-19-2023 10:47 AM
Hiya there @Lukey06! We hate to hear that you are having issues with your headset tracking. We would be happy to help you get this issue looked into for you. We see that you have already attempted doing a factory reset. Please try the following.
The following points should be checked as they can interfere with tracking:
We encourage you to reach out to us on our official Meta Store Support page if you continue to have the same issue so that we can look further in to this with you. We do hope this helps!
03-25-2023 12:53 PM
Hi! I’ve been having the same problem;
Firstly, before factory resetting my Quest 2, it showed a “Tracking Lost” error with a black background and controllers not working.
Secondly, the power light is still 100% working, either white or green (charging).
And lastly, I have not changed my play area recently, but two days prior (or so), the roomscale Guardian was not working.
I’m currently met with a black screen and soothing music in the background, and I’m wondering if there’s any steps to solve this problem, or if I can use my one-year Canadian Warranty. Thanks!
03-26-2023 07:19 AM
Greetings, Notex1sted! We are sad to hear that your Guardian isn't working and that your Quest 2 is showing you a black screen. We have been in your position previously and know how this can interfere with your time, so please allow us to look into this more for you.
03-27-2023 07:27 AM
Greetings, Notex1sted! We just wanted to check in to see whether you still needed assistance with your Guardian and black screen. whether so, don't hesitate to get in touch with us.