Hey there, Savagemoom71! We understand that you were working with our support team to get a new headset as you're experiencing some tracking issues with your current device. We know that this may have caused a delay in your gameplay, and we don't want you to miss out any longer! We'd love to help, look more into this, and see where the roadblock occurred. Would you happen to have any support ticket numbers? Or even your email that they were in contact with you through? As many details as possible would be a great help. We look forward to hearing back from you!
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They probably will only ask for your headset, make sure you unlink the controllers / unpair the controllers via the meta link app before you send it in or you could end up unable to pair them to the new headset.
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