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Tracking lost and cannot connect controllers

mesiox
Honored Guest

Hello.

A few days ago after turning on oculus I got a message about losing tracking, and my controllers kept turning on and off.

I tried restoring the factory settings, but I'm stuck on the pairing screen, and when I try to connect the controllers through the app, it can't connect. I replaced both batteries and also removed them for a while.

Once my controller connected to the app, but again it started behaving like it did in the beginning with turning on and off.

What else can I do ?

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hey @mesiox! We hate to hear that you are having issues with your controllers, as this is a crucial component to enjoying VR to the fullest. We would love to team up with you hear and explore all possible next steps. We see that this started as tracking lost issues and has now expanded into not being able to pair the controllers. We want to thank you for providing what troubleshooting steps you have already tried as this gives us some scope of the issue. To gain more clarity can you answer the following questions for us:

 

  • Is your device a replacement headset or the controllers?
  • When charging the controllers is there a blinking light or solid light?
  • Have you removed all third-party accessories?
  • Have you updated your app to the most recent version?
  • Has your play area changed?

We are committed to investigating this with you and eagerly await your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again! We just wanted to follow up and see if you still needed our assistance. If so please reach out any time!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Sory for long reply

  • Is your device a replacement headset or the controllers?
    • No, they are original ones
  • When charging the controllers is there a blinking light or solid light?
    • controllers have replaceable batteries, they cannot be charged
  • Have you removed all third-party accessories?
    • I don't use any third-part accessories
  • Have you updated your app to the most recent version?
    • My mobile app have most recent version
  • Has your play area changed?
    • No, I am in the same flat and the same room

 

 

Thank you for answering those questions as it was very helpful! We will need to gather some additional information from​ you. In order to do so, please reach out to us in a PM and we will be happy to dig deeper into this issue! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi @mesiox! We got your PM and we will be reaching out as soon as possible! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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