06-20-2024 02:34 PM
I got my oculus quest2 was fine at the beginning but this year it’s starting acting up the left controller lost all tracking and has been stuck in the same position need help try to factory resetting tried on pairing and pairing the controller tried replacing batteries tried cleaning out ports.
06-20-2024 04:17 PM
hey @caleb11122! Thank you so much for reaching out to us. It seems you have done quite a bit of troubleshooting. We may need to look into warranty options. Due to the information that is needed, we will need to move this over to a private conversation. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We are looking forward to hearing from you. Have a great day!
06-22-2024 08:40 PM
Hi, @caleb11122! How's your day going? We just wanted to double-check and make sure you've been able to get your left controller working as normal. If you're still running into those tracking issues, don't hesitate to reach back out with a PM. We're here to help make sure you're all set!