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Tracking lost

Normanharry2013
Honored Guest

Hi there, 

My headset keeps coming up with 

“tracking lost” every 20 seconds or so thus not allowing me to play any games ? 
can anyone please help me 

 

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hi there, @Normanharry2013! We noticed that you're having a problem with tracking, and we're delighted to help you solve it. 

 

Let's start by removing any unsupported third-party accessories that may affect tracking or pairing (such as controller covers, controller attachments, etc.). 

 

Next, let's make sure the tracking is turned on. By default, the headset will use 6DoF tracking, unless it has been turned off in the Guardian settings panel or lost tracking while in VR.

  • Click on the clock on the left side of the universal menu.
  • Select Settings
  • Select System from the Settings panel.
  • Select Headset Tracking from the left-side panel.
  • Make sure headset tracking is checked.

Then let's clear your boundary history. Bear in mind that if you have multiple accounts on the same headset, boundary history will be cleared for all accounts, not just the account you're currently using.

  • Press the Oculus/Meta logo on your right controller.
  • Click on the clock on the left side of the universal menu.
  • Select Settings
  • In the settings panel, select Boundary.
  • Select 'Clear Boundary History'
  • Redraw your Guardian boundaries by selecting 'Adjust Boundary' from the Boundary Settings menu.

Lastly, let's reboot your headset. Turn the headset off, wait a minute or two, then turn it back on. A restart is a little different, so turning the headset off is recommended over just restarting.

  • Hold down the power button and volume-down button for 30 seconds until you hear the boot-up sound.
  • If the boot-up sound is not heard:
    1. Hold the power and volume (-) buttons down simultaneously until the boot screen loads on your headset.
    2. Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
    3. Use the volume buttons on your headset to highlight 'Yes' and press the power button.

We hope this helps! However, if the issue persists, please don't hesitate to reach back out to us!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hi there, @Normanharry2013! We noticed that you're having a problem with tracking, and we're delighted to help you solve it. 

 

Let's start by removing any unsupported third-party accessories that may affect tracking or pairing (such as controller covers, controller attachments, etc.). 

 

Next, let's make sure the tracking is turned on. By default, the headset will use 6DoF tracking, unless it has been turned off in the Guardian settings panel or lost tracking while in VR.

  • Click on the clock on the left side of the universal menu.
  • Select Settings
  • Select System from the Settings panel.
  • Select Headset Tracking from the left-side panel.
  • Make sure headset tracking is checked.

Then let's clear your boundary history. Bear in mind that if you have multiple accounts on the same headset, boundary history will be cleared for all accounts, not just the account you're currently using.

  • Press the Oculus/Meta logo on your right controller.
  • Click on the clock on the left side of the universal menu.
  • Select Settings
  • In the settings panel, select Boundary.
  • Select 'Clear Boundary History'
  • Redraw your Guardian boundaries by selecting 'Adjust Boundary' from the Boundary Settings menu.

Lastly, let's reboot your headset. Turn the headset off, wait a minute or two, then turn it back on. A restart is a little different, so turning the headset off is recommended over just restarting.

  • Hold down the power button and volume-down button for 30 seconds until you hear the boot-up sound.
  • If the boot-up sound is not heard:
    1. Hold the power and volume (-) buttons down simultaneously until the boot screen loads on your headset.
    2. Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
    3. Use the volume buttons on your headset to highlight 'Yes' and press the power button.

We hope this helps! However, if the issue persists, please don't hesitate to reach back out to us!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi there again, @Normanharry2013! We want to ensure that you're having the best VR experience possible, so we're following up to see if the steps listed above helped resolve the tracking loss error you were experiencing. If they didn't help, reach back out to us because we'd love to lend you a hand!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thankyou so much for your help. 
The reset you advised me on rebooted headset and she works perfectly now. 

Hey there, @Normanharry2013! Glad to hear the reboot for the headset worked. If you need assistance with anything else, please reach out to us. We appreciate your time, and have a wonderful weekend!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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