Had Quest 3 for 6 months. Has started recently having major issues saying tracking is lost. Takes 20 minutes of constantly resetting boundaries etc and eventually it just starts working until the next time I switch it off. The forums are full of similar complaints and it seems the only solution is to replace so I want to initiate that immediately under Australian consumer law. Contact me in the next 3 business days to initiate the process.
Hey @hypahypa.2023! Thanks for reaching out about this. We're sad to hear you're experiencing problems with tracking loss, and would love to help you get down to the bottom of this. Have your tried any other troubleshooting steps passed resetting the device?
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Yes, I went on the chat and followed all the steps they provided including factory reset. It worked the first time but the issues came back immediately after.
Hi, @hypahypa.2023! The factory reset is typically the last resort after traditional troubleshooting. Hopefully, you were able to backup your device beforehand to retain any data of interest. To further optimize your device and play space though, consider the following for optimal tracking:
Playing environment is too bright, oversaturating the camera, or has interfering lights
Adjust the intensity of lights, try turning some lights off, reduce sun exposure or use curtains/blinders
Playing environment is too dark, preventing the tracking cameras working properly due to lack of lighting
Turn some light on, open curtains/blinders
Playing environment contains reflective surfaces, interfering with the tracking cameras
Covering the reflective surfaces while playing, play in a different location
Playing environment does not have enough contrast between objects or textures composing it
For tracking issues involving controllers, please see the article Controller Troubleshooting. Are you using third-party accessories or covers with your device? Are you experiencing this issue with both controllers? When does this issue occur? Does it happen only in certain games? Does it happen in the Home environment or in menus? Keep us posted as we're eager to help! Thanks for your time.
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I went through all of this with the help chat. As said previously this had only just started occurring and it was fine for the first 6 months in the same room.
06-05-202404:00 PM - last edited on 06-05-202405:36 PM by BlueberrieSmoothie
Understood, @hypahypa.2023! Thanks for confirmation of completing all the recommended troubleshooting. If the play space has been optimized and you've reviewed the "controller troubleshooting" article, thoroughly; please send us a private message to look into this further.
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Hey @hypahypa.2023, you are absolutely correct that this is not a private discussion, and good move not providing your info publicly on the internet. I went ahead and edited the last support response for the correct next actions.
Since you've gone through the recommended troubleshooting, the next step to look into what options are available would be to send a private message to @MetaQuestSupport.
Thanks for sending the message! Someone on the support team should be getting back to you shortly to continue working on this with you through PMs.
Make sure you smash that Kudos button!
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