a month ago
- last edited
a month ago
by KaminasWife
My son has problems with the tracking with his Meta Quest 3.
Because of that, he performed a reset (on his own) and now the problem is that in the Meta Horizon app, the Headset setting stays in a loop and only shows "Instellingen voltooien" (= complete settings). When I click this, I get an e-mail with a code which I can fill in in the following screen. A few screens follow after that, with for example the setting for the daily time limit. In the end, the screen shows "Je bent helemaal klaar" (You're all set). However, the Headset Settings screen still shows "Instellingen voltooien". I've tried this loop many times, nothing changes.
I tried to re-install the app, no difference. I tried to remove the Meta quest 3 link to the app en re-link it, no difference. This way, the settings (for the trackers which was the problem to begin with) cannot be changed.
Does anyone have a solution for this bug in the Meta Horizon app?
Thanks for reaching out on the forum about this issue!
We are sure that you are keen to resume your VR experience as quickly as possible, so here is some guidance regarding the pairing of the Meta Horizon App with your device:
Ensure your phone is compatible with the Meta Horizon mobile app.
Ensure the mobile app and headset are on the latest available version - V69.0 has started rolling out to users. If this version is not yet available to you, then please verify your latest version is V68.0.
If you have trouble installing the latest headset software, you can use the software update tool to help you perform this update.
Ensure your phone and headset are connected to the same network, on the same frequency.
Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.).
Additionally, if the issue still persists, feel free to send us a private message so that we can further investigate this matter. To do so, simply select our name to get to our profile page, or click here. Then, click "Send a Message" to privately message us! Remember, you must be signed into the community first to send us a private message.
Let us know if this guidance proves successful - we look forward to hearing back from you!
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Just checking in with you to see if you have been able to pair your device with the app?
We hope you have been able to successfully launch back into the Metaverse again, but as always, if your issue persists, then don´t hesitate to get in touch with us via our private message channel and let us know!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Unfortunatelly we weren't able to pair the device, therefore we've sent it back for repairs under warrenty.
The device is 2 months in use and although is it used often, I would have expected to have lasted more than that.
thanks for the help, hopefully we don't need it again in the future. 😉
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