Tracking

[Dariel444]

Meta, I have some problem with the quest 3, the controllers tracking are bad sometimes, the controllers Lost tracking and I Lost the Game like Gorilla Tag or Rec Room can You help me with that?

[Das.Bearski]

Are you playing in a well lit room with no other devices that broadcast infrared?

do you get the same problem if you go to another room in your home?

[Dariel444]

Yes it's the same in every room, I have the wifi router and the 2 Xbox but they are turn off while I play VR

[MetaQuestSupport]

Hey @Dariel444! It appears that you're having some tracking issues with your controllers. We understand how this can affect your gameplay experience. No worries; we'd be more than happy to assist you. 

Please try the following:

• Ensure your area is well lit, with enough light to see clearly, but no direct sunlight
• Ensure your area is free of small lights such as Christmas lights, or LED strips
• Ensure your area is free of reflective surfaces such as mirrors, glass, or polished marble
• Ensure the tracking cameras are clean
  • If they need to be cleaned, follow the maintenance and care guidelines
• Ensure your environment is free of any obstructions between the tracking cameras and the controllers
• Remove unsupported third-party accessories that may affect tracking or controller detection. For example, controller and headset covers, controller attachments, etc.
• Remove the batteries from the controllers for 30 seconds
• Try replacing the battery with a new one
• Unpair and pair the controller to the headset
• As a last resort, factory reset the device

Please let us know if this worked for you!

[MetaQuestSupport]

Knock, Knock! We're just following up with you to see if the steps we provided worked. If not, please let us know, and we'll happily assist further. Have a great day!