Ever since last upgate V54? I think, my Quest Pro controllers got updated and positioning tracking became poor. I run them linked to Quest 2. They starter to loose floor level and occasionally general positioning issues appeared. Area is well it up, previously Pro controllers operated fairly stable with rare issues. Restart of the controllers and Q2 headset do not appear to resolve the issue.
Hey hey, @Mapa3! We are just blowing in like the wind to lend a hand with your Pro controller issues. We know this can really take the excitement out of the VR experience, and we want to do everything we can to get this resolved. So try the following troubleshooting steps listed for you below:
Try waking them up by quickly pressing the Oculus or Menu buttons. (The LED should be solid white on each controller while in VR.)
Make sure the tracking cameras of the controllers are clean. Customers need to use the cleaning cloth provided with the Quest Pro, or a dry, non-abrasive microfiber cloth.
While in VR, hold the controllers at eye level, pointing in front so that the cameras on the controller can see the surroundings.
Move the controller around slowly for the controllers to start tracking.
Try pressing and holding the Oculus button for 5 to 10 seconds. If the controllers re-center, then at least the controller Bluetooth is connected. This means it’s likely the controller is not tracking.
Try rebooting the controller by holding down the Oculus/Menu button until you see the lights change.
This usually takes about 12 seconds. You should feel the "powering down" haptics, followed by the "powering up" haptics before releasing the button.
If still not working, restart the Headset via long-pressing the power button until the Power Menu comes up. Use the Gaze Cursor to select Reboot.
Go through the Meta Quest app and unpair/pair the controllers.
To enter pairing mode on each controller, press and hold the Oculus+B (right) or Menu+Y buttons (left) for 3 seconds. You'll feel a light vibration from the front trigger when the controller transitions into pairing mode.
You can also try a couple of button combinations to get the controllers to appear
Force power off the controllers by holding down the Oculus/Menu button for 8 seconds.
You should feel the "powering down" haptics.
Turn them back on by short pressing the Oculus or Menu buttons.
Last resort step is to factory reset the controller
Right Controller: Hold A and Oculus buttons until the LED begins flashing red/white.
Left Controller: Hold X and Menu buttons until the LED begins flashing red/white.
Release the buttons immediately after the LED begins blinking red/white. Perform a manual pairing and check if controller LED would flash blue and white to signal pairing state.
Once paired, controllers may take a while to update and stay unresponsive until they finish, and LED would be purple during the update.
Once you try these steps and this issue still persists, feel free to reach back out, and we will gladly lend a hand!
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Appreciate your effort to reply. BTW, well structured reply from client management perspective. Recognition of my frustration and offering a solution. Impressive effort 😉 On technical side, I already tried every offered option excluding factory reset. It id not help. Please note, issue presented itself over last 2-3 weeks. Got to be firmware update related issue. It was mainly flowless up to this point. I will test your PTC V55 version and compare, before factory reset.
Thought I'd stop by and give an update on this issue you're having, @Mapa3. Looks like our engineers are currently looking into this and they'll need your help to better understand how this issue started. There's a few questions we'd like for you to answer so we could assist further. Please answer the questions below and provide them to MetaQuestSupport through a PM.
Answer the following
Did the controllers pair and work correctly initially?
How long did the controllers work correctly before they lost connection?
Did a restart fix the problem at any time?
Do you know if you are using 2.4 GHz or 5 GHz Wi-Fi?
Does changing between 2.4 GHz or 5GHz Wi-Fi affect your connection?
Do you know if your Wi-Fi router is configured for WPA2/WPA3 or just WPA2 only?
Can we ask for your Wi-Fi make and model?
Can we ask which country you are located?
Does the controller work if you temporarily turn off your home Wi-Fi router? Or does the controller work if you power on the headset at a place that is far from your router so that the headset cannot connect to the Wi-Fi router that you use?
In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it.
Did the controllers pair and work correctly initially?
Yes. Used for 6 months
How long did the controllers work correctly before they lost connection?
Half year
Did a restart fix the problem at any time?
Controller and headset restart did not help in 90% cases
Do you know if you are using 2.4 GHz or 5 GHz Wi-Fi?
5GHz. Tried 2.4GHz, no improvement
Does changing between 2.4 GHz or 5GHz Wi-Fi affect your connection?
No
Do you know if your Wi-Fi router is configured for WPA2/WPA3 or just WPA2 only?
WPA/WPA2. Tested via Air Bridge and 2 additional routers as well. No improvement. PC is wired to router via CAT6
Can we ask for your Wi-Fi make and model?
I run and tested: CAT6 to PC & WIFI to Q2. Router: TP-LINK Archer AX11000. Dedicated router.
Can we ask which country you are located?
Australia
Does the controller work if you temporarily turn off your home Wi-Fi router? Or does the controller work if you power on the headset at a place that is far from your router so that the headset cannot connect to the Wi-Fi router that you use?
No tested. Do the Meta Pro controllers connect to WIFI network direct? Or, they are BT connected to Headset?!
Hi again @Mapa3, Thank you for letting us know of the requested information.
Before you initiate a factory reset, please follow these steps to backup any data you have on the cloud:
Put on your headset, then hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
Select Settings(gear icon).
Select System, then select Backup.
Select the toggle next to Cloud Backup to turn Cloud Backup on.
Hope this helps!
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