08-12-2023 03:13 PM
I have had trouble having a transparent image sync to the oculus app. I can go to the files on my meta quest 2 and look at the image and it is completely transparent, but as soon as I sync it to the app it then has a white background instead of being transparent. Is there a way to fix this?
08-15-2023 01:39 PM
Hey there! Thank you for letting us know you're having issues with transparent images syncing to your Oculus app. We understand how disappointing it is when something isn't working properly. No worries; let's see what we can find! We ask that you submit a bug report here so our specialists can take a closer look at this. We hope you find this information helpful!
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