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Trial Period Expired on Purchased Game

joe.dion.334
Honored Guest

I recently purchased Humanity after checking out out a limited version of it. When I try to launch my purchased version a nag pops up and tells me the trial period has expired. The thread I am seeing in this forum tells me trials a dangerous if you might purchase later.

8 REPLIES 8

MetaQuestSupport
Community Manager
Community Manager

Hi there, @joe.dion.334! You certainly should be able to play the full game if you purchased it, so we definitely want to look further into this for you! When you get a chance, could you please send us a PM so we can investigate this situation together? You can select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message. We're eager to hear from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello again, @joe.dion.334! We wanted to follow up with you to see if you still need help with the game trial issue you are experiencing. If so, please feel free to reach out to us via PM at anytime so we can continue to look into this for you further. We look forward to hearing from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I’ve been having the same issue with a game called demeo I got the free trail but then when it was up I got the full game and it won’t. Let me play it just keeps saying trial expired

Hey there, @DeepNebula! Thank you for bringing this to our attention. We'd love to lend you a hand, but first, we kindly ask that you reach out via PM.

 

Before sending us a PM, please ensure that you have signed into the community. To access our profile page, either select our name or click here! Next, click on 'Send Message' to send us a PM. 

 

We're looking forward to hearing back from you so that we can help you play Demeo!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there again, @DeepNebula! We want you to be able to play Demeo, so we're following up to remind you to send us a PM so we can get this taken care of for you. Thank you in advance for taking the time to do so!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

LimboDominus
Honored Guest

The same thing happened to me with the game “No More Rainbows”. Is there any possible way to fix this?

Hey @LimboDominus! We appreciate you reaching out to us regarding your inability to launch No More Rainbows. We'd love to lend you a hand, but first, we kindly ask that you reach out via PM.

 

Before sending us a PM, please ensure that you have signed into the community. To access our profile page, either select our name or click here! Next, click on 'Send Message' to send us a PM. 

 

We're looking forward to hearing back from you so that we can help you play No More Rainbows!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Knock, Knock! We're just following up with you to see if you still need assistance. If so, please PM, and we'll happily assist. We hope you have a great rest of the day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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