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Trouble launching Airlink on Quest 3 - general device problem

walkonthesun
Explorer

I don't know what happened, as Airlink used to work for me. Maybe an update changed this, I don't know.

Now, I initially was able to pair and launch, but that just led to a black loading screen with the Oculus logo and three dots. My computer notified me that there was a hardware problem, and when I went to the Quest 3 in devices it said no audio.

I restarted the Quest, and now I'm able to pair, but unable to launch and the Quest 3 in devices says the headset battery is low (it's at 100% and charging) and that there is a general device problem. What can I do to fix this?

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there!

We noticed you were having issues with connecting your headset to the Air Link app, and we'd love to help you with this.

Could you tell us when you started noticing this issue?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I first noticed it today

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

Thanks for the quick reply! In order to troubleshoot this issue further with you, can you please shoot us a DM? 

That way we can offer more specific advice. Hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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