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Trouble logging in

DB0914
Level 2

We are having trouble logging into my daughters oculus. It says we need to sign into Facebook. I’ve looked through all of our emails making sure it’s the right email address for Facebook. Even have emails using that email for oculus & it still won’t work. Any suggestions ??

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey @DB0914, thanks for reaching out to us today! We understand how inconvenient it is to not be able to access your account. No worries though, as we're here to help! Given the nature of this issue, we'll have to collect some sensitive information that you wouldn't want others to see. Is it okay if we convert this conversation over to private messages? If so, go ahead and follow the instructions below to start a private message with us.

Select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Speak to you soon!