I am working with a museum that has an exhibit with a meta quest 2 headset connected via link cable to a pc, i believe with an nvidia rtx 4060 gpu. It was working without issue for years until a few months ago. Now, we are having difficulties establishing a stable connection between the headset and the computer. When the computer starts up, more often than not the headset will not be paired at all, even though it is always plugged in. We used to be able to reestablish the link by unplugging the headset and plugging it back in, but now not even that will work. The cable has been replaced and it still does not work, so I don't know if a faulty cable was ever the issue. I tried using airlink to go wireless, but when the headset and computer are connected to wifi, I get a message that the gpu is not compatible with VR, and cannot pair any headset to it whatsoever, even though a VR exhibit has been running on that PC with that headset for years..
Ideally, I would like the headset to be paired with the computer on startup so the exhibit can start running without as little startup assistance as possible. What steps can I take to accomplish this?
We understand that you're having difficulties establishing a stable connection between your Quest 2 headset device and PC. We appreciate ruling out the Quest link cable part for us by replacing it.
Let's ensure if the link connection is properly established. For this, we'd recommend you to perform the below:
Open the Meta Quest Link app on your computer.
Turn on your Quest headset.
Plug your USB 3 cable into a USB 3 port on your PC and then plug the other end into your headset.
A message displays in VR prompting you to Allow access to data. Select Deny. If you mistakenly 'Allow' the prompt, you must unplug your USB cable from the Quest and plug it back in.
When prompted to Enable Meta Quest Link, select Enable to begin remote rendering using Meta Quest Link.
Further, this simplified public article on how to set up Meta Quest Link, may come in handy.
If you're still having the connectivity issue, we'd recommend you to consider the below:
Ensure Air Link is disabled in Settings on the headset
We'd recommend you to repair the Meta Quest Link app. for this, perform the below:
If the issue continues to prevail, we'd request you to send us a DM as we're require to seek some additional information that may bear sensitive information. To send us a private message, select our name to get to our profile page, or click here. Please remember that you must be signed into the community first to send us a private message.
See you there!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
@SyrupTheWitch you might also want to look at the SteamLink or Virtual Desktop apps to try instead of airlink, as they're both less picky about what hardware they're running on.
Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR GOOGLE PREMIUM ACCOUNT
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
