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Trouble updating headset

zahra.156795
Level 2

I am not able to log into my Oculus account because my headset needs an update but I cannot update my headset unless I log into my account.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there! We know how it feels when an update won't install, that's never a fun situation! Here's how you can make sure your headset updates correctly:

  • Charge your headset.
  • Keep your headset turned on.
  • Keep your Meta Quest 2 or Meta Quest connected to Wi-Fi.
  • Leave your headset on a flat surface without moving it or blocking the inside sensor for an extended period of time.
    Note: Your Meta Quest 2 or Meta Quest will not update automatically while turned off or sleeping.

If you continue having issues please let us know so we can look into this further for you!