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Trouble with adding second account Quest 3

ZatriX
Explorer

Hi all,

I have just added a second account to my Quest 3, and unlike other topics I was able to find on this subject, the actual pairing went well and the account is added.

The trouble, though, is this: it doesn't get past calibration. After setting the boundary, it iterally says "now explore on your own, press the Meta button and enjoy" or something along these lines. However, long-pressing Meta button does nothing - it fills the circle as it should, but the headset is stuck in the same screen, The only way to exit is to reboot.

The primary account is working fine. Tried to re-create secondary account twice as well. Help 🙂

1 ACCEPTED SOLUTION

Accepted Solutions

Yeah, turns out I had to PRESS, not long press the meta button, lol.

 

All is good now

 

View solution in original post

7 REPLIES 7

MetaQuestSupport
Community Manager
Community Manager

Hey there, @zatrix! We understand how important it is to get your second account up and running on your headset. Let's work together to get this figured out!

 

To begin, let's answer a couple of questions:

  • You mentioned that you had to reboot your headset. Beyond rebooting, did you perform any other troubleshooting?
    • Please let us know, as we don't want to repeat any steps you may have already taken.
  • Are you using any third-party accessories? If so, please remove them.
    • This would include things such as controller covers or attachments.

In addition, let's do the following:

  1. Please ensure that headset tracking is turned on.
    • Click on the clock on the left side of the universal menu.
    • Select Settings.
    • Select System from the Settings panel.
    • Select Headset Tracking from the left-side panel.
    • Make sure Headset Tracking is checked.
  2. Clear your boundary history.
    • Press the Oculus/Meta logo on your right controller.
    • Click on the clock on the left side of the universal menu.
    • Select Settings.
    • In the settings panel, select Boundary.
    • Select 'Clear Boundary History'.
    • Attempt to redraw your Guardian boundaries again by selecting 'Adjust Boundary' from the Boundary settings menu - if it locks up again, continue to the next step.
  3. Reboot the headset.
    • Turn the headset off, wait a minute or two, then turn it back on.
      • A restart is a little different, so turning the headset off is recommended over just restarting.

Please let us know how this goes. We are more than happy to continue helping, if needed!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello again, @zatrix! We noticed that we haven't heard back from you yet. We want to make sure that you are fully taken care of, so if you still need help, please feel free to reach back out! Take care.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi there,

To answer your questions - no other troubleshooting was performed. No third-party accesories either. Headset tracking is on.

Pressing meta button doesn't do anything in the secondary account as I have mentioned in my original post - it is stuck on now explore on your own, press the Meta button and enjoy"

Hey there, @zatrix! We can understand that this can be a bit of a headscratcher as to why this is only affecting this secondary account and not your main account. So we do want to confirm if you have completed the previous troubleshooting provided to make sure we are able narrow this down. Beyond this troubleshooting previously provided, we have seen some cases where a controller setting to swap the Meta/Oculus button functionality on the right controller and the Menu button on the left controller, so you may try using the other button to see if that helps. Also we recommend trying short presses instead of holding down the buttons as well. If you need to enable or disable this feature, you can do so through the settings from the devices, then controller menu. We hope this helps, but if you still run into issues with this, please reach back out and we will continue working with you to make sure everyone can use the headset as desired!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey @zatrix! Hope everything is well with you. Just checking back in to see if there's been any updates with resolving the issue and if you've had any luck in applying the things we suggested. We're still here and ready to help in anyway possible. Hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Yeah, turns out I had to PRESS, not long press the meta button, lol.

 

All is good now

 

Hey there, @zatrix. We are so enthused that you were able to get your issue solved. Now hopefully, whoever you added to your account will be able to play without another hiccup. Enjoy your time in VR, and have a great day! Remember, don't be a stranger if you need help; reach out to us!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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