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Trouble with my quest 3

ScorpIndoRex
Honored Guest

Hello I’m having trouble with my meta quest 3 because one day while I was in playing it suddenly turned off and the meta logo started flashing. Ive tried factory reset but that didn’t do anything and when I tried charging it, the light wouldn’t even turn on.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi @ScorpIndoRex!


This sounds like a pretty frustrating issue. Here are a few troubleshooting tips to help alleviate this problem:

 

  • Check the Charging Cable and Adapter: Ensure that the charging cable and adapter are working properly. We advise using the official Meta charger and cable.
  • Inspect the Charging Port: Look for any debris or damage in the charging port that might be preventing a proper connection.
  • Perform a Hard Reset: Hold down the power button for about 30 seconds to perform a hard reset.

If you're still having issues, please DM us! Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

 

Best wishes,
Meta Quest Support

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