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Trouble with my wifi connection

timsucy
Honored Guest

So everything was working great until the 2nd week of August, when my wifi connection would randomly just disconnect if the headset turned off (not actually power off, but like when you don't have it on so the lenses turn off). my wifi connection would randomly just disconnect and say "All access points are temporarily full" even though we don't have a limit on our router, if the headset turned off. I discovered that when I restart it, if I go into a game or an application that requires wifi immediately (for example steam link or air link) it will stay connected and works as it should. Still if it turns off I would have to restart the device and the same happens if i close the applications. I would also like to mention that my wifi works perfectly everywhere else like my PC and phone. I'm really stumped on what to do next and would appreciate some help. Thanks in advance!

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hi there timesucy, we wanted to reach out and see if you where still having issues with your device? 

 

One possible solution may be to turn off dual band on your router and see if this fixes your connection drop outs.

 

Please let us know if this works and if not we can look into other way of resolving this issue for you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi there Timsucy, we just wanted to check in and see if you still needed assistance from us with your wi-fi issues? 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello,

As I mentioned in the thread it has been going on since August so yes it is still ongoing, and i need a new method to fix it. I don't think it is the routers fault, because it is fairly new and was always working normally until the 2nd week of August.

Hi Timsucy, thanks for letting us know you still need help. Would you be able to send us a DM so we can look into this matter further for you. To send us a message please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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