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Trouble with quest link cable

Floppy45
Honored Guest

Hello,

I have a Quest 3 since 1 week, everything was perfect. But 2 days ago, quest link cable seems to not working anymore (air link is ok and connect in seconds).
The occulus app, find the quest 3, and when I try to start to connect, i have infinite "3 dots" or just a black screen.
I tested, the cable via the test in the occulus PC app, and all seem to be find.

I try do reinstall, repair the occulus PC APP, rebooted the headset, nothing worked
Drivers updated for my computer, any suggestions ?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi @Floppy45! We are sad to hear you are having issues connecting your Quest 3 to your PC via the Quest Link Cable. We know how anxious you are to get back to PCVR gaming as soon as possible and we are here to help. We value and want to protect your privacy, so if you can please send us a PM so we can collect some sensitive information to provide the proper support. 

 

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MetaQuestSupport
Community Manager
Community Manager

Hey again @Floppy45! We have replied to your PM directly in order for us to continue working on this issue together. We hope to hear back from you soon! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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