Hey, I have to create another Meta account to be able to write here. I've been trying to recover my old Meta account associated with my email, but I've been stuck in a loop with my two-step verification for three hours. The phone number associated is not mine, and I don't have the option to change it. I also don't have access to my codes since I'm logged out of my app on my phone. Please, I need to recover this account, and I'm starting to feel a bit desperate.
Hi there, @ndlfg! Two-Factor Authentication is a great feature to keep your account safe and secure from others accessing it. We understand how sometimes things can change, like the phone number used to originally set up your Two-Factor Authentication. We are here to help, but we will need to gather some sensitive account information from you first. Since your privacy and protection are among our top priorities, we ask that you send us a PM so that we can continue to safely assist you with gaining access to your Meta account. Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi there, @ndlfg! Two-Factor Authentication is a great feature to keep your account safe and secure from others accessing it. We understand how sometimes things can change, like the phone number used to originally set up your Two-Factor Authentication. We are here to help, but we will need to gather some sensitive account information from you first. Since your privacy and protection are among our top priorities, we ask that you send us a PM so that we can continue to safely assist you with gaining access to your Meta account. Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi I need help too I’ve been trying to get my account back for so much months that I lost hope but when I checked the community forum about this problem I saw this forum and I figured I should get some help too so pretty much my authentication app is lost and I lost my account the user is Sethan and the @ is ch.nchisfam223
Hey @sethan1.2024! Thanks for bringing this issue to our attention. We understand the importance of you wanting to gain access to your account. We would be more than happy to take a look into that for you. In order for us to further assist you, we will need to gather some personal information. We would like to invite you to send us a PM so we can further assist you. Please select our name to get to our profile page, or click here: https://communityforums.atmeta.com/t5/user/viewprofilepage/user-id/16864 .Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thanks for reaching out for support. To send us a PM, please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Looking forward to hear from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello, I have this exact issue where the associated authenticator app is not mine and there are no other option to request the code any other ways. I have been trying to login into my account (the original one) since this morning. And I had to create this new one just to reply on this thread.
