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Troubles loging into oculus through facebook

Candice1999
Level 2

When opening the oculus app for my Samsung gear VR, when loging in with my facebook, I get multiple errors. Such as updating my head set which has already been done several times the last few days, and a facebook error saying facebook session expired. I have tried everything from uninstalling, redownloading, factory reset my phone and nothing works. My Samsung Gear VR has become useless and a waist of money. I'm not impressed as its only 2 months old and was used 4 times. 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi there! Thank you for reaching out to us! We appreciate the troubleshooting steps that you have attempted. At this time, we would like to ask you to reach out to our support team here so that we can look into this for you.

 

We look forward to providing further assistance!