I have an issue with a new Meta quest 2 and I thinks its all related to the pairing issue. I was having all kinds of issues with the store and some other apps wouldn't update and saw a recommendation to try a factory reset. I only had a couple of apps that I purchased and installed so I figured I would try it. But after the factory reset I couldn't get past the pairing screen on the quest 2. I tried all the recommended in the faq's and many of the posts here. The only one that worked so far, and I understand is even more problematic was to use the developer hub to skip through the pairing. The problem I have now it that although my quest 2 works in the store, events, worlds, etc. And the apps I use, Carve, Holofit, vrWorkout work well enough, I can't add any accounts. So my wife can't use her accounts on the device. The account add screen says there is a problem with the account. Also, the holofit account is only working because they added a temporary license to my account. I have been emailing the meta support about once a week since February 4th but the last response was over 4 weeks ago. I am enjoying the quest 2 but the lack of support is frustrating and I would love to get back to full use.
Hey @PhunnyPharmDuo! We would love to help you pair your device successfully and be able to add accounts to your Quest 2. Thank you so much for trying all of those troubleshooting steps to try and resolve the issue on your own. We appreciate your patience and would like to go ahead and take a closer look at this for you. In order for us to keep your personal information off of our public forums, we would like to go ahead and request that you send us a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We look forward to hearing back from you soon!
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I have not heard from the Meta support team since Feb 5th and I reached out to the support team weekly for 4 weeks in a row. And no one has responded since you PM'd me on March 4th claiming "We have reached out to our support team about this matter to give you an update" Still no response. Is this normal for the Meta support team to not respond for 33 days straight?
Hey there, @PhunnyPharmDuo. We certainly understand how imperative it is for you to have these issues resolved. We wouldn't want anything less than a stellar VR experience for our users. We'd like to look into your support interaction to check if everything's in order. We just need you to please send us a private message. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear back from you as soon as possible. We hope to hear from you soon.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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