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Truble logging in with my old e-mail

Miciopicio
Honored Guest

I need help, I bought the Oculus Quest 2 in November 2021, I used it for a while then I left it in a drawer, a few days ago I wanted to use it again but I got a pop-up saying I had to accept the terms of March 27, but I didn't know how, so I set the Oculus to factory settings and when logging in it gives me problems, telling me that my account has been suspended because it doesn't meet the conditions, but I've never I had no email notification, how can I resolve it?Contact our support team Your Meta account has been suspended because your account does not comply with our Community Standards or other conditions. If you have any questions or concerns, you can contact the support team.Contact our support team Your Meta account has been suspended because your account does not comply with our Community Standards or other conditions. If you have any questions or concerns, you can contact the support team.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @Miciopicio! We can understand how this can interrupt your experience with VR and leave you missing out on all the fun, but don't worry, we are here to help out anyway we can and get you back into the game!

For us to proceed further with this, we ask that you send us a PM. That way, we can ask some more in depth questions.

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We look forward to seeing your PM!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey Hey @Miciopicio! It's us again just reaching out seeing if you need any assistance with this?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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